Level 12+

Level card is my new go-to

I’ve been one to not take advantage of my benefits in the past. Because using the Level card is so easy I’m able to use my benefit dollars and actually enjoy the experience!

Does NOT work as advertised

1. You have to upload receipts for almost everything. 2. They want you to LINK YOUR PERSONAL BANK ACCOUNT to their benefits card so that you can pay them back when they screw up your balances or benefits, which is often. Go look at the guy’s review where he was billed like $700 several months after the fact (and their response was basically, track it yourself). It is so much easier to just submit an expense report.

**Updated to address to the developer’s comment: first, thank you for your response. The thing is, I should not have to be making a payment to your company after I am able to charge an expense and then you decided to walk it back. If you are offering to manage my benefits and stipends, then you should actually have a product that is capable of doing that. Approved expenses should go through and unapproved ones should be denied—that’s it.

**Updated again to address the developer’s second comment: when the “coming improvements” happen and the card works, I will update my review. Do you have a date by when I can expect this?

Developer Response ,

Hi there — we truly apologize for your experience here, and we understand your frustration. If you're having trouble being asked for receipts at a specific covered merchant, or you're concerned about a payment due, please email us at support@level.com. We promise we'll do everything we can to make things easier for you.

And to update — upcoming improvements to your card experience will do just what you suggest: make sure the Level Card is declined for ineligible purchases, and approved only for eligible ones. We hope you'll let us make this right. With specific questions or more feedback, please email us at support@level.com. We'd love to open a conversation.

Buggy, takes forever to process transactions

They just asked me to pay ~$500 in transactions that apparently took 7 months to process and deduct from the fund.

Would recommend writing down all of your expenses when using this and not trusting the app to mark them correctly, as they very rarely categorize correctly, transactions are very rarely in the correct order, and it can take over half a year for them to deduct a transaction, which can result in needing to pay them back for funds you would have seen as being available within their app.

Developer Response ,

Hi, ahdhbabsh — we apologize for the delay. We appreciate your feedback, and we’re so sorry to hear you’ve had a poor experience with Level. Our latest update, 1.70, allows users to select a benefit to fund each transaction, so you can make sure your transactions are categorized correctly. We hope you’ll update your app and give Level another try.