Lexus Financial Services 4+

I’ve read a lot of reviews here stating fingerprint login issues and account information not showing up, I’ve had a completely different experience.

I set up the fingerprint login the first time and made sure to turn off the option to ask me for my security question every time. Using the fingerprint login has worked flawlessly every single time I’ve used the past few months.

All of my account information has shown up and has been up-to-date every time I’ve open the app. This app is great for me to login and see my previous payments, interest, and total payoff information in literally five seconds from opening the app.

After reading other reviews, I decided not to update my previous LFS app. It updated me anyways. So here is what changed: when you sign in the first time, it will not let you use your touch ID. After entering your id and password, it asks security questions. After that, it generally locks up. Finally got through today without a lock up and used my touch ID. Still asked security questions. Fine. Pressed “Account” to get around it locking up again, and made the payment as usual. But before it would process payment, it required last 4 of social.

For heavens sakes!?? I didn’t go through that many security bumps to get the loan!! What is someone with bad intentions going to do? Pay my Lexus payment for me? If someone wants to do that, feel free and I will put you on my Christmas Card list.

They made what was a moderately well-working app into a CIA approved concoction of identity steps... for absolutely no reason I can comprehend. Plus- it still locks up!!! Talk about throwing out a beta test to all your customers and see what sticks.

I tried over months to set up auto pay by phone and a form I sent in - the on line attempts did not work. Then took one payment from my bank and did not take the second one the next time I called. They said all was set each month I called. Finally I got a default notice to pay. I Sent the balance plus the next month’s payment by certified mail. They finally got auto pay running. Then my credit score dropped 100 points from 820. I tried to get Lexus Financial to pull the 30 day late mark on my spotless record. They would not fix their errors. Yet they refunded the one late fee I originally called about. So I sold that car and like Lexus so much I leased this car. I’m very upset by what Lexus did to my credit after so many errors on their telling me it was all set each time I called every month !!!!
It’s all in the call center records of the calls.