LG&E KU ODP 4+
LG&E and KU
iPhone용으로 디자인됨
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iPhone 스크린샷
설명
The LG&E, KU and ODP mobile app is provided at no cost to customers (residential and most small businesses) and gives you the ability to pay your bill, view bill and payment history, set up bill reminders and paperless billing, view monthly usage, report and track power outages, manage your account, and more. Access your account(s) with ease - securely log in utilizing password, face ID™ or fingerprint/touch ID™.
Features include:
Paying your Bill:
• Effortlessly pay your bill using your bank account, credit/debit card, Amazon Pay, PayPal and Venmo
• Check your account balance
• Review payment history
• Manage payments – one time and Auto Pay
• Manage notifications (for your bills, power outages, and other service requests)
• Sign up for paperless billing
Outage Information:
• Report and track outages
• Guest users can report outages without logging in
• View outage status
• Get up-to-date information from our outage map, with or without logging in
Account Details:
• View your bill
• Manage phone number(s) and email address(es)
• View a graph of your energy usage for the last 12 months
• Check the status of your account(s)
• Easily move between your utility accounts using the account selection at the top of the screen
Contact Us:
• Customer Service by phone or email
새로운 기능
버전 2.2.5
This release contains bug fixes and other improvements.
평가 및 리뷰
Best Utility App Ever!! Most user friendly app!
Love it! Only wish LWC could figure it out and do the same! 🤦🏽♀️ log in, click pay bill, your information pops up, click pay bill… done! Less than 10 seconds start to finish to pay your bill. That’s how they ALL should be!!
With this app you don’t have to memorize an insanely long account number that no one memorizes anyway, it’s already there.
Font size and style are good size for all people.
Cool colors and not too many things on the screen to make it less overstimulating.
Probably the most user friendly app out there! Can find everything you need in seconds and don’t have to search through lots of clicking.
Thank you!!
Bill paying should not be near impossible to complete the task online like some companies make it! (LWC). And you can read everything on the page, it’s not in size 8 font impossible to see much less read like some do.
개발자 답변 ,
Thank you for providing your valuable feedback! We appreciate you sharing your experience and providing our mobile app a five-star review.
Succeeds at some things, fails at a bunch more
There are a few things that I feel like this app does well, like allowing you to report outages and view your bill. Granted, at the point when I last used the app, it appeared to basically be a wrapper for their mobile website. I get that that’s usually a cost effective option for the company but it’s usually at the expense of user experience. I also have problems with what I’d guess is one of its major features for LG&E: paying bills. On a consistent basis, the app will load a completely blank screen after I tap “submit payment.” It leaves me with no information to confirm that the payment went through or anything else. I’ve returned to using LG&E’s website to pay bills because the app, for me, is nonfunctional.
Similarly, can LG&E modernize their payment system or something? It’s kind of terrible that the money is withdrawn from your account after you pay a bill 5-7 days after you submitted payment. There’s thousands of other companies that withdraw funds for a payment nearly immediately after it’s been submitted. Other than perhaps cost cutting measures, I don’t understand why my utility company can’t do that itself.
개발자 답변 ,
Thank you for your feedback! Payment processing should be the same for the website and the mobile app. We apologize if this isn’t happening as expected and understand how a blank screen after payment is also frustrating. User experience is very important to us, and we hope that you will email us at mobile.app@lge-ku.com so that we can investigate further.
Does not work
We have been without electricity for 4 days! My app says I have now have power, BUT I do NOT have power. We were away from our home, so we could not confirm until we got home. Luckily, we did not pack everything thing up from where we were staying before going home! Even after reporting I’m without power, verifying the outage map shows we do not have power, the APP still shows we have power!!! Come on…fix your reporting system!!!-
앱이 수집하는 개인정보
LG&E and KU 개발자가 아래 설명된 데이터 처리 방식이 앱의 개인정보 처리방침에 포함되어 있을 수 있다고 표시했습니다. 자세한 내용은 개발자의 개인정보 처리방침을 참조하십시오.
사용자에게 연결된 데이터
다음 데이터가 수집되어 신원에 연결될 수 있습니다.
- 재무 정보
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사용자에게 연결되지 않은 데이터
다음 데이터가 수집될 수 있지만 신원에는 연결되지 않습니다.
- 사용 데이터
- 진단
개인정보 처리방침은 사용하는 기능이나 사용자의 나이 등에 따라 달라질 수 있습니다. 더 알아보기
정보
- 판매자
- LG&E AND KU ENERGY LLC
- 크기
- 25.6MB
- 카테고리
- 유틸리티
- 호환성
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- iPhone
- iOS 13.0 이상 필요
- iPod touch
- iOS 13.0 이상 필요
- Mac
- macOS 11.0 이상 및 Apple M1 칩 이상이 탑재된 Mac이 필요
- 언어
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영어
- 연령 등급
- 4+
- 저작권
- ©2021 LG&E and KU
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