I spent 10 hours trying to set up two different routers from two different companies and had such a difficult time setting them up. After much frustration, I took them both back.I talked to two representatives at one of the local electronic stores and both had the Linksys Velop systems. They mentioned the ease of set-up and convenience of the Linksys App. I was convinced that if this is the system that they use, then this is the system that I need to try out. I figured if I couldn't get it to setup, I was going to have to have an internet specialist come to my house and install this unit. WELL, this was the easiest setup and literally took me less than 10 minutes to set up the whole system. The app is clear and extremely understandable and walked me through the whole setup (plug in wall, plug in signal, and it goes through a few setup steps) and WOW- it was online. Then, I set up the extra node with power and it connected right away. EASY, EASY, EASY. If you are looking for a GREAT system with awesome coverage and easy setup then the Velop system is for you. Thanks Linksys for making this system so easy that even a non-technical person like me can set it up in minutes.

The app is useful for getting your Linksys system set up, but once that’s done it’s basically useless. The system can never accurately show which devices are connected, it thinks some devices are using Ethernet when they’re connected with WiFi, “times out” when trying to rename a connected device, among other small issues like having a bright white screen for the home view and then a dark-mode type settings screen. When going to write my review I noticed that the app hasn’t been updated in 7 months. That’s an incredibly long time for a major wireless / router brand to not apply bug fixes or feature updates. I’m very disappointed in the lack of care regarding the app. It’s essentially useless because it’s completely unreliable. There’s also no way to directly contact Linksys, their contact site pushes you toward their FAQs, which don’t address the issues I’m seeing, or to reddit, of all places, where anyone can comment. There’s no way to submit a bug report or suggestion to Linksys. To improve: Patch/update the app so you can reliably manage and rename devices. Ensure the app accurately and reliably reflects how the devices are connected. Add a section in the app to report feedback or report bugs; allow the report to take photos or videos that can show the issue. Allow a dark mode or light mode option for the app so there’s a consistency in the user interface.

The app works even with iOS 14 (smh) and the router works well and has excellent range so in short the 1 star ratings(after reading several) are because people have no clue how to use or set up things they buy or use. I.E - the app lets you restart your router no need to manually unplug it and that’s a simple example, and for everyone complaining about the product or app I’m glad your so intelligent you can make your own that’s so much better so why are you buying or using other products? And also no one cares if an app can go to landscape or not it’s an app not a game or movie smh lazy self entitled people this app with their recent routers and nodes is excellent and anyone who doesn’t think so should take all their fancy over priced tech back to the store for a refund because your to stupid to use it anyway, also no one wants to hear your trolling comments and net gear is junk so stop pushing it like you get commission on the sales thank you for your time 🥳

I recently (foolishly) opened the app – my network had a hiccup that spurred me to reboot everything, and after everything restarted and reconnected and was working fine, I wanted to see if there was a firmware update that hadn’t been installed (yes, I have the firmware auto update set), and was greeted by the app telling me that one of my Velop units could not connect to the others. All units appeared to be functioning ok, no red lights. So I followed the app’s instructions and power cycled the node it said could not connect to the others, it rebooted and displayed the same blue light that it had previously. I then used the app to reset the network, and when things returned, everything had a blue light, everything worked, but the app now flagged a different node as being “unable to connect”. I repeat, the network was functioning fine. I tried excoriating their tech support drones via the “send us a suggestion” link in the app, and received the final humiliation … the email was returned as the address it was set to did not exist.Folks, the Linksys development person has apparently expired or has relocated to an unused missile silo until the pandemic is over. Velop users are on your own. I have deleted the Linksys app from my iPad to protect my Velop network from software assaults.