Screenshots

Description

Lock & Alert puts you in charge of who can access your Equifax credit report, with certain exceptions.¹ Quickly and easily lock and unlock your Equifax credit report with a click or swipe, and we'll alert you to confirm its status.

• Lock & Alert is free for U.S. consumers — for life.

• Lock your Equifax credit report to help better protect against identity theft.

• Applying for credit? Click or swipe to unlock. Then lock it again.

• We'll alert you each time your Equifax credit report is locked or unlocked.

• Placing a security freeze and a lock on your Equifax credit reports are two separate options you can take to limit access to your credit report. You can place a freeze or lock your Equifax credit report, but you cannot place both a freeze and lock.
If you currently have a security freeze on your Equifax credit report and want to replace it with a lock, first -- you’ll need to remove the freeze in one of the following ways:

Online, by creating a free myEquifax account at https://my.equifax.com/consumer-registration/UCSC/#/personal-info.

By phone at (888) 298-0045. You’ll be asked to verify your identity by providing certain information. You’ll also have the option to receive a one-time PIN (personal identifying number) by text message, or answer questions based on information in your Equifax credit report for identity protection.

By mail, where you’ll need to upload documents to verify your identity and address at https://help.equifax.com/s/article/What-documentation-should-I-send-in-to-validate-my-ID-or-address. After we receive your documents and security freeze request, we will contact you by mail.

• Having trouble or need a quick answer? Get support and find answers to frequently asked questions.

• Sign in to the Lock & Alert app using Touch ID, Face ID, or enter your user name and password.

Note: You cannot use a TrustedID™ Premier or other existing Equifax user name and password to sign in to Lock & Alert. If you're using Lock & Alert for the first time, please choose Sign up.

Disclosures

¹ Locking your Equifax credit report will prevent access to it by certain third parties. Locking your Equifax credit report will not prevent access to your credit report at any other credit reporting agency. Entities that may still have access to your Equifax credit report include: companies like Equifax Global Consumer

What’s New

Version 2.0.16

Minor bug fixes. Thanks for using Lock & Alert!

Ratings and Reviews

2.4 out of 5
383 Ratings

383 Ratings

Dalton Ames ,

Deliberate fail

There is really no reason this app should not work flawlessly, but it fails in the most basic way. I set up my account on the Equifax website and froze my credit. Then I downloaded this app so I could unfreeze on the go. The app does not recognize my user name and password that I set up 10 minutes ago. And three incorrect attempts lock me out of my account. I’m sure the developer will respond to this with “hey buddy, give us a call so we can fix this.” Why should I devote my time to fixing your screwed up app? Look at every review for the last year. They all say this problem is persistent. Clearly Equifax doesn’t want people freezing their credit or having any control over their information because it messes with their business model. They should have been put out of business when they allowed the sensitive personal credit information of half the country(!) to be hacked. So forget this app. I’m leaving my credit frozen and if any company uses Equifax I simply won’t give them my business until they switch credit information suppliers.

Update: of course Equifax has separate login credentials for its app and website, that’s the most needlessly complicated possible approach so that’s naturally what Equifax went with. Why in the world would you want your Equifax account time be universally accepted across all platforms? Ease of use? Convenience?

Developer Response ,

We’re sorry to hear that. Lock&Alert and Equifax.com accounts are different, so, your login credentials may be different. If you’re still having problems, drop us an email at lockandalert@equifax.com so we can look into it. Include your app store handle, a copy of your app store review and the email you used to set up your Lock & Alert account.

JDATL ,

Nothing new to say …

Thanks to Dalton Ames and others for saving me the trouble of writing a review. As Dalton Ames points out, any of us who has wrestled with the Lock and Alert app only to find ourselves forced to call Equifax where we encountered a labyrinth of voice options that don’t apply and repeated assertions of “unusually heavy call volume” (Hint, folks, check the definition of “unusually”; it’s not unusual when it happens all the time.), we’ve already spent more of our time than this is worth.

As others have noted, the app often fails to recognize established and valid passwords from log in to log in — I’m certain of this because I, like many of us, keep my passwords in a password safe; the problem is not on my end. Tonight, I managed to log in three times; each time, I selected the option to enable face recognition. That option has yet to register.

That the developers monitor these reviews and often respond is sweet, but it doesn’t fix the app. All in all, this app is part of a larger pattern of customer service from Equifax that reflects a “Let them eat cake” attitude toward we who are putative customers, but are really without much choice in the matter.

Val3113 ,

Impossible to register, Worst app ever!

I’ve been trying to register for one day now as I’m worried about identity theft and would like to lock or freeze my credit report.

Every time I try to register either here or on the desktop it tells me there have been an error and that I should call a number with a customer care team. I try to call that number during the operation hours listed but it is impossible to reach anyone. They try to put the fault on the COVID and there is no email for customer support. I personally had never seen anything that bad specially since this company is supposed to protect our data carefully.

Anyway I was able to lock and freeze TransUnion and Experian with email confirmation from them. so equifax is the last one I need to lock so If I do get identity theft because of your unavailability, your really bad app, system and website. I will make sure you will be held accountable for this!

Developer Response ,

We want to try and figure this out for you. Please drop us an email at lockandalert@equifax.com so we can look into it. Be sure to include your app store handle, a copy of your app store review and the email you used to set up your Lock & Alert account.

App Privacy

The developer, Equifax, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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