Lowe's Home Improvement 4+

I would like to take the time to think all the employees at Siloam Springs Lowe’s 3499 Highway 412 just a small short story on the service that I received from the employees at this Lowe’s last year. I went in to look at Christmas decorations found a Christmas tree on display that I liked ….found a employee to help me with this item( the gentlemen helped me look for the item……told me they must be out then he went above and beyond to ask someone in their department with a little more authority if they could sell me the display and yes,” it happened!! I walked out of the store one happy customer.!(Great customer service.) so that being said,” I went in a few weeks ago to look at the Halloween decorations found a spider on display and again, I found an employee to help me find the item I wanted, but again Lowe’s was out!! so I ask if I could buy the display (long story short) I walked out with the display and one happy customer again! Thank you to all the wonderful employees at Lowe’s for making my shopping one happy adventure!!

I love getting free shipping with $35 min purchase. I find the app frustrating because it’s often dog slow. Then, sometimes, response time is decent. I’ve checked other apps before & after just to make sure it wasn’t my internet going slow — and so far that’s never been the issue. Search and sort functions could also make it a lot easier to filter things various ways. They really ought to devote more effort to this zoo because when you’re ordering on line, this app takes on the functions of actual people in the brick & mortar stores like stockers, cashiers, and those helpful people who help you find stuff…I do like how I can easily look up locations in my local store — where it gives you both aisle & bay. That can be very handy for stuff that is on an aisle with stuff that you might not have expected to be grouped with. I’ fairly new to the app (so maybe it can do this), but one thing I’d love was if it was easy to create & print up a “shopping list“ which had the item with picture, price, name of item, location in store, plus the options for getting it to your house and associated costs for options other than checking out at the store, and having to cram into my little car… The ship to your home is free if you buy at least $35 worth of merch, but I’ve not yet figured out how they calculate the same day/next day/longer delivery costs.

We used to shop only at Home Depot but they changed their rules to often. Lowes is far better BUT they should do something about their phone lines. I have waited on hold for many hours. Yesterday I stayed on hold to talk to someone to see if the item I wanted was in stock. I live too far away to drive there to see if they had it. I needed it that day. I waited on hold and then someone would pick up and hang up. This happened 3 times. Ten months back I ordered a large appliance and I was given an approximate date of the delivery. The delivery date was set back over and over again which I think was the manufacturer’s fault, BUT when I called to check on it I never could get a person to answer. I’d always have to go in the store to get updates. Almost always I would get conflicting information. BUT my main complaint is the phone service. You NEED to find a way to get your phones answered. I have spent well over $50,000 this year at Lowes and have tried making many many calls so that I didn’t have to drive there. It’s a very disgusting feeling when they don’t answer or hang up or my call got dropped by my cell phone. I’ve put my phone on speaker and continue to work, but finally after more than an hour I’d hang up. This just isn’t right. I just bought a house to remodel and then resell so I need to have communication with you.