M1FCU 4+

After the new update you can’t get any alerts when your card is used. I turned on alert but it only works for the members1st credit card. You don’t get any alerts when you use your debit card. This will be very helpful if it gets fixed.
Edit : before the new update if I go to Walmart for example and buy some bread with my debit card I would get a notification showing that my card was used to buy bread at Walmart, the time and the amount they charged. Now it doesn’t send any notifications. I turned on the notifications I don’t know how many times but it won’t work. It only work on the Members1st Credit Card not on the Debit Card. That means if you only have the Debit Card you don’t get any notifications on when money is withdrawn from your account.

Belko, thank you for the additional detail. We have not had any other reports of card alerts not working on debit cards, this may be isolated to your profile. We suggest reaching out to Customer Service at 1-800-237-7288 so they can dig into your profile a little closer, thanks!

Members 1st is great outside of this app. I changed my contact phone number a year ago and have been wondering why I stopped getting text notifications, (which I had set for any time I used my debit/credit card, any time my balance went over/under a certain amount). I had someone from the bank help me “fix it” awhile ago, but the issue was never fixed. I went in and looked at the card controls again (another very confusing screen, because it kept sending me back to the previous screen when I hit the second card controls button. I would think that would have additional card controls for the specific card that I chose.) My old phone number was still linked. When I changed my contact number, I would think it would have removed my old phone number from my account completely. I don’t imagine most people are going to hunt down multiple places in the app where their phone number could be stored. I also constantly have trouble with the Face ID when signing in. There is an old version of this app that I remember being MUCH better.

Update: Today my credit card was declined, I have over $1000 credit line remaining. They are claiming it has to do with card controls, but nothing is locked. Keep losing connection with customer service messaging even though I have 5 bars of service. Upon reconnecting I have to reexplain the entire situation and wait 10 minutes just to be disconnected again. At this point I am outraged.

We appreciate all of the feedback you have provided. When you update your contact phone number in your profile, Card Controls is also supposed to get updated at the same time. I have passed this along to our engineering team to see if we can replicate the issue on our end also. Regarding the credit card decline, if you are unable to sustain a chat session long enough to resolve, I would suggest contacting them by phone at 1-800-237-7288 so that a Customer Service rep can help resolve the issue for you.

Constantly getting a bad email alert that tells me to go to my profile page to confirm my email. I click continue and it goes to my profile where my only option is to actually change the email on my profile. The email on the account is correct so why not just have a confirmation button as opposed to making someone go through changing the address to the same email. Poor workflow and bad experience. Also placing your finger anywhere on the page to scroll the screen automatically selects and highlights the object where your thumb lands and will change highlights as you scroll. This is evident in messages and even account lists. This is completely contrary to iOS design principles. Honestly the entire thing looks and feels like a responsive webpage and not a native iOS app. It is little details like like this scrolling behavior that make it apparent someone is pushing some unified cross platform design that will end up making users on both major mobile platforms unhappy. It may look modern and fit new branding but as far as far as feeling like an actual mobile app this update fails.

Thank you for the feedback. We are continually iterating over the design and function of the new mobile application and will continue to make improvements as we go. Please continue to give us feedback so we know where to focus our efforts!