Magellan Rx 12+

The app is terrible. I’ve used other mail service companies in the past for medication and they provide so much more information and give you so much more access to refilling, stopping, canceling, and checking your prescriptions. it would be nice if this app could tell you if your order is being processed, if your order is delayed, if your prescription has been denied, if your prescription is backordered, if you need prior authorization for a prescription, if you’re prescription ships and the tracking information. Then when I call the 800 number to ask questions they are just as clueless. I hope you improve this app and make it more user-friendly. If the app provided more information we wouldn’t have to call customer service and ask them.

This app does not do the #1 most important thing: refill your prescriptions. At least in the old app you could monitor when you were eligible for a refill and how many refills you had left, which I do not see in this app. All you can do in this app is see how much it will cost at Magellan mail order vs 2 of the nearest pharmacies which you cannot specify. You can also see if the claim was approved or denied. The other mail order insurance pharmacies have apps that let you do everything you need including ordering refills. Somehow they took an already terrible app and replaced it with a new worse app with FaceID. Which means I still need to call Magellan for refills, which they will mess up more than 50% of the time.

I just began using Magellan in July when my husband changed jobs. I was able to get my prescription ordered by my doctor, and it was delivered. But I can’t log on to the app to pay my bill. It keeps giving an error. It’s completely useless. Not sure how I’m supposed to pay unless I mail a check. It’s 2022. Also, when I tried to manage my prescription, it kept leaving the app and going to my browser where it wouldn’t load. Then it tells me I’m supposed to disable everything protective in my browser to use their site. Ummm, no. That’s data harvesting.