Magellan Rx 12+

This app does not do the #1 most important thing: refill your prescriptions. At least in the old app you could monitor when you were eligible for a refill and how many refills you had left, which I do not see in this app. All you can do in this app is see how much it will cost at Magellan mail order vs 2 of the nearest pharmacies which you cannot specify. You can also see if the claim was approved or denied. The other mail order insurance pharmacies have apps that let you do everything you need including ordering refills. Somehow they took an already terrible app and replaced it with a new worse app with FaceID. Which means I still need to call Magellan for refills, which they will mess up more than 50% of the time.

I just began using Magellan in July when my husband changed jobs. I was able to get my prescription ordered by my doctor, and it was delivered. But I can’t log on to the app to pay my bill. It keeps giving an error. It’s completely useless. Not sure how I’m supposed to pay unless I mail a check. It’s 2022. Also, when I tried to manage my prescription, it kept leaving the app and going to my browser where it wouldn’t load. Then it tells me I’m supposed to disable everything protective in my browser to use their site. Ummm, no. That’s data harvesting.

The app recognizes my log in and my account but it doesn’t have my prescriptions which I’ve been refilling since early this year. If this app doesn’t know my prescription and RX history, it’s useless. I also chose to allow face recognition when prompted AND in the settings but it doesn’t ever give me that option when I’m logging. I was SO hopeful for this app because the mobile web experience is nil. The site NEVER loads the dashboard. To have a whole app that is just as useless is incredibly frustrating.