Malwarebytes - Mobile Security 4+

Never had Any Company that has Impressed me as this one!

Professional,educational and determined to Solve the Entire Problem; not just a portion of the situation. They start checking everything from the moment they are working with you. Beginning with passwords and safe websites. Expected; yes :the difference is that they don’t stop there. No, they are in for the Whole journey. Which is why they are better than Any Other Company; is they continue to monitor, searching for anything less obvious or not so innocent to the average user. I know that I am truly safe and continually being watched over by this talented family of Guardians of the web.
I’m eternally grateful for this Group of Detailed, Consistent, Confidential and Caring Professionals! They have been instrumental in making me feel safe and educated in the cyber community. I know that they are not going to be able to insure that I never get into a bad situation, but I’m positive that they will be working with me on getting away with my head held high and new skills mastered.
Malwarebytes; Thank You for being the best thing online! I’ honestly don’t think that any other company has a third of Your Fortitude, Skillset, and Diligence. You are Absolutely the BEST!
Please edit this for me Ty!

Bad Customer Service Experience

I have subscribed to Malwarebytes Standard with auto renewal for a few years and have been very satisfied. My annual subscription was satisfactorily renewed in July and paid with a credit card on file. The service was automatically activated and all was well. Last week, I received an email suggesting that I might like to upgrade to the Plus service. It looked impressive and since I could add all three of my devices, I added the service for my iMac, iPhone and iPad, and charged the subscription to my PayPal account. Activation was complete, and the site said I was 100% secure. Then I received an email saying I still had an item in my cart that needed activation. I ignored it, thinking there was a lapse in communication. Then I got a second and a third email so I contacted customer support to ask what the item was in the cart, since everything I had purchased appeared to be paid for and working. Long story short, the customer service rep canceled my subscription to the standard service and is having a refund sent to PayPal which was not where the payment was made. I’m confused and upset that I’m having to go through all this just to find an answer to a simple question. And the worst of it is that my computer is now totally unprotected since the service has been removed for no reason. This is not acceptable, and I am very disappointed in what I’ve thought was an efficient and reliable company, and one which I’ve recommended to many others.

Developer Response ,

Hi, I'm very sorry to hear about your experience with our customer service. Your feedback is important, and we want to make this right. If you need help understanding our services or resolving any issues, please contact our support team directly by saying "talk to support" to our AI bot. You can submit a ticket or request a callback from a real human who will assist you. Additionally, if you can provide specific feedback on what was not good, we genuinely want to hear it, and I will make sure to pass this along to our support team. We appreciate your patience and hope you'll give us another chance to improve your experience.

Only Ok-doesn’t work equally for all cell carriers

I’m not sure if the reason it doesn’t work the greatest is because of the company I use for cellular service. I do know that some cell companies work better with some of the apps similar to Mr Number. I know that some companies won’t work at all if you don’t use one of the big named companies like ATT. I honestly don’t know why it should matter which cell company a person uses to stop bad people with bad phone numbers trying to do illegal things. I know that Consumer cellular uses the exact towers that ATT uses so you can get the calls. And yet, even that doesn’t matter. What it does say is if you really want help to stop people calling you to scam and harass you that you need to pay more money to do that. But cell companies that are known to give discounts to senior citizens, who are direct targets to these bad people-that they have to decide if they want to save a dollar and be safer, or pay twice as much money with the big cell companies. ATT charged me almost four times more then Consumer cellular for using the same towers-so same coverage. And their customer service is fantastic. So, just know that it will seem like once you sign up for Mr Number that you will start getting twice as many spam/spoofed/robo calls for the first few months. Then it slows down and gets better. But I do know that the service does NOT work the way the app claims it will due to using Consumer cellular.