Maya – savings, loans, cards 17+

Access

I prefer accessing the app both email or a phone number. Because there would be possible problems that person will experience (ex. losing/damaged their phone) and can’t use their phone number. They will resort on opening their paymaya app with a new phone but since they currently can’t since its only allowing a specific phone number. I do know that this app is centered for smartphones which is having a faster access through information about your own budget and more but I do not feel that have other ways to “access” it since it is limited ONLY by an app and/or a smartphone. I hope it can expand not just by an app (probably an multiplatform online) and it would be helpful if a phone might be lost and all the savings of a person can be transferred somewhere else using different devices (either new account or to be saved temporary to a friend’s) to avoid further problems especially if that paymaya user does not have a physical card

Developer Response ,

Hi! Thanks for this feedback. Our app development team is continually working hard on improving the user experience. Stay tuned for exciting changes happening soon! 😊

Your PayMaya account may also be accessed using a new device, provided the registered mobile number remains the same. Otherwise, please contact our Customer Support team for assistance on how to securely access the account. 😊

Recovery Account Option

Your apps is user-friendly, simple and easy to navigate also I like the virtual wallet account but I suggest simplifying the account recovery process when a mobile number is disconnected or expired is a fantastic idea. Implementing security questions or submitted information to verify identity and link a new number sounds like it could significantly improve user experience.

Can’t open my account for couple months now.

I try to reset my password coz they said i had reached the maximum number of passwords. Which i only have face lock. And not password.
So i try to reset my password. And do the instructions that maya wants me to do to reset my password. Like they will send into my email the instructions on how to reset my password and i know i put my right email. But when i checked my email. I didn’t receive any one email from maya that will give instructions that they’re saying. So how i can reset my password if you don’t give me the e-mail. I checked all my inbox even my spam and trash messages, hoping that maybe i can saw it there. But still nothing. And i also called the landline of maya services but they also didn’t help my problem. Just only saying to wait and re install the app. Which i did how many times but still. Nothing works. I hope you can help me with problem.