general improvements and bug fixes
Ratings and Reviews
Since McAlister’s came to our town, I have grown to love the food immensely. The flavor of the food is exquisite. There is never a break in the goodness of what I choose to eat. We have 4or 5 that are our favorites, but we have never had anything that we didn’t like. The service is pretty good. There have been a few times when my husband had to get our refills, but those are few and far between. I could eat at McAlister’s every day and not be disappointed. In fact, one weekend, we did eat there Friday and Saturday evenings and then again Sunday after church.
There are no descriptions of the food on the app (nor on their website). There’s a rewards section that just says to “check back” with no indication of how to earn. The whole layout when ordering is cluttered and clunky. I couldn’t even get it to remove the pickle spear from my sandwich.
The last straw is that I was trying to order from my phone before leaving work, and got an error that “one or more of the items on the order are unavailable” when checking out. It didn’t even specify! Then it says to try changing the items in the cart or call the store. So the solution presented is to just start swapping items off the order in trial and error, are you freakin’ kidding me? A family member ended up ordering online from home, and it went through - so there was no problem with what was on the order. This app just didn’t work.
The makers of this app need to take notes from Panera. Every problem I’ve mentioned in this review works on their app - food descriptions with ingredient detail, simple and straightforward rewards system, and if something on the menu is truly unavailable, it will tell you exactly what, even down to the type of bread, so you can easily swap out and still get the sandwich you want. And after the food from McAlisters wasn’t great even when we did get it (OK sandwiches, disgusting soups!), I will definitely be more inclined to choose a different eating place next time.
I have never had a problem on the app till tonight and it said that something was not available And I tried to check out....but it wouldn’t tell me why it was not available at the Fountain City store in Knoxville Tennessee. So I decided to call the store and I must’ve ended up in the Philippines where he didn’t understand anything I was ordering ...and then he couldn’t take my money over the phone.... I was on hold for 20 minutes till he transferred me to the store on Broadway in fountain city/Knoxville Tennessee..The lady who Answered the phone said that all catering orders go through a call-center I was not placing a catering order I was ordering for my son and myself $21 to be exact. The lady on the telephone In the store on Broadway in Knoxville Tennessee didn’t seem too concerned and didn’t care that I didn’t place my order. Why can’t we just talk to someone on the telephone that is literally in the location we are trying to order from???? Why does everything have to be transferred over the Atlantic ocean or the Pacific ocean when we are in the United States of America. The reason everyone is going out of business is because there is no customer service anymore.
With Family Sharing set up, up to six family members can use this app.