McDonald's 4+

Bad service

Waited 20 minutes. 4 other people ordered and got served before me. Ask and still didn’t get order. Ine more people served and I asked to get my money back then I was given order.

I ordered on the app in my car then walked in to pickup order. Went into bathroom first then came out to the pickup order counter. My order was not there. Three people were waiting in line to place their order. All three ordered and started to wait for their orders along with me. First one of them got their order, then the second. After that I asked the counter person about my order. I showed him my order number on my phone. He then walked and looked up at what I guess was a screen showing orders. He then left and went to take a order from another person that came in. After taking this person order he walked over and picked up the third persons order. This left me and the last person that came in waiting for our orders. After a few minutes he handed the order to the last person that came it. At this point I said can I at least get my money back! He then walked over pickup up my chicken sandwich and apple pie, put them in a bag and handed it to me and walked away. Never said a word to me. I just left and as I was getting back into my car the review screen popped up and I entered my first bad review.

Developer Response ,

Hi there. It sounds like this visit wasn’t quite up to speed. Please provide some more info in this link https://www.mcdonalds.com/us/en-us/contact-us/restaurant-feedback.html/ so we can address this. Thanks!

Frequent user

As a busy graduate student, this app was a life saver. I could always find something quick to choose from to snack on or eat; and my points would continue to add up. However like the prior poster, I could order on this app, and sometimes no one would even know you are waiting. I live outside the city of Douglas, but I also use it in my commutes to Sierra Vista and Tucson. One particular time I ordered from my main store location ( in fact the only one) here in Douglas and ended up waiting 30 minutes. I still had to go into the store and ask for my order, upon which they still owe me approximately $7 - $10 worth of food. Which at time, I did not care considering, I was waiting for an order ( but their customer service was awful)I was going to pick up, but no one acknowledged my presence though my vehicle was parked in the pick up slot, no I am sorry…nothing. Top it off they gave me an incomplete order. After my 30 minute wait, I could less I just wanted out of there.

Now I have had app for sometime - a year at least and now it does not want to work. I have not changed phones - I still have my I phone 12 pro max. Now every time I want to order using this app it tells me I have to log in, though I am on the homepage. It will not even show me the menu. I register my phone again, and I get to a screen that tell me page cannot load please try again later. So this app has essentially become useless overnight. What a disappointment.

Don’t turn your screen off

I recently had to place an order three times because the app timed out when my screen went to sleep. Thankfully it only charged me once.
I placed the initial order on our way to the restaurant. My screen turned off on the way there after placing the order. When we arrived at the restaurant there was no record of my order in the app. My debit card was recently destroyed so Apple Pay was the only option until my new card came in. So I tried to place the order at the restaurant, but the entire app had timed out meaning I had to log in again. For some reason it wouldn’t log me in. I kept getting error messages. We were in a hurry so I had to leave the restaurant. The app started working again when we got home and since my husband had promised our toddler nuggets, I went back out to get the meal (I really didn’t mind). Since I was having issues ordering at the restaurant, I placed the order at home and then drove over. Again, the order was not on record. Thankfully the entire app didn’t time out and I was able to place the order at the restaurant. Took them 25 minutes to get my food out to the car.
I doubt I will use the app again. It was such a hassle and took so much longer than the drive through or even ordering through door dash. Other stores, like chick fil a, have figured out how to let people place an order before getting to the restaurant. It doesn’t seem like it’d be a difficult thing to do.