McDonald's 4+

Prepay makes it so much worse

For drive through they used to charge when you gave your number at the line. Recently they moved to instantly charge.
Most of the time the app changes to your closest location so I started to trust it. Sometimes though at one mcdonalds in particular it won’t update my location or will say it changed locations but doesn’t change it to the nearest one I’m looking at. I’m not connected to their wifi or any public wifi ever. So if I checkout my choices are drive across town to pickup, lose money, or wait a week to contest it.
Worst was today when the app again crashed when going to the ba da .. screen. Charged my credit card, shows the order in my history, and my items are still in my bag and I can’t checkout because I already used the deal. They couldn’t help at the mcdonalds which I understand but it is very inconvenient. So now I wait a few days to dispute it with my ccard which hopefully I can remember to do.
If you didn’t charge up front both of these issues and more would be non events but now I just don’t want to use the unstable and unreliable app at all. Since you overcharge to order in person to make up for the deals ordering in person is out.

Developer Response ,

we strive to provide the best app experience possible. share more details about it here: https://www.mcdonalds.com/us/en-us/feedback.html

Unable to Even Use the App

I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡

Terribly designed app, many stores not fully trained for the app

For starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order

Developer Response ,

We want to make the best Mobile App we can. Help us improve on this by replying here: https://www.mcdonalds.com/us/en-us/contact-us/mobile-app-questions.html