Metropolis: Remarkable Parking 4+

Your camera didn’t close my visit

I parked at your location, called contractors lot, 1208 Pine St. in Nashville Tennessee on Saturday evening about 6:15 PM. I left shortly after 11 PM. However, your camera did not catch my departure, and thereby, you have been running the clock on me all day today on Sunday. I parked there less than five hours and should be charged only for that. My Tennessee license plate is BJP2445. Please close my parking visit and charge me appropriately for less than five hours. If you have any questions, please call me on my cell. Thanks. Don

After talking with Customer Help team, my parking visit was changed to accurately reflect my time and the matter got resolved.

Developer Response ,

Hi Don, thanks for sharing this information. We’re sorry our system did not catch your exit leading to this issue. We are constantly making improvement to our system, and your feedback is extremely valuable. Please submit a request at help.metropolis.io, and our support team will be in touch to help resolve your issue.

Doesn’t let me unsubscribe! Must read before you subscribe!

THE APP DOESN’T LET ME TO UNSUBSCRIBE! The app is not allowing me to remove my credit card and overcharged me for three months and is still charging for next month!

I have never ever in my life wrote a single bad review. This is a first - I am extremely frustrated and angry, speaking from a multi-month subscribed user.

I subscribed to the Metropolis monthly parking since May 2024 and I unsubscribed it in July 2024 - I removed my license plate, I tried to remove my credit card but it doesn’t let me, and I received the prompt that “cancellation already exists” in the app so it is reasonably for me to think this cancellation has been taken care of. However recently, I discovered Metropolis has been continuously billing me since my cancellation in July. I reached out to customer support several times for a refund and they are not helping - my app still shows that my subscription will renew autonomically on November 1, 2024 even that I have unsubscribed a million times and the back-and-forth email with the customer service for cancellation help. A cancellation from monthly subscription should not be as difficult as I am experiencing here. This app is extremely user-unfriendly!

Not user friendly and does not refund

We recently visited Nashville and our hotel used this parking platform for their parking lot. Our reservation was from Friday evening to Sunday morning so we selected the 48 hour time frame. There was a glitch on the card information page so we had to refresh the page and re enter the card information. After entering this information there was no additional confirmation page before the booking was completed. It was only after the booking went through that we saw the permit length had changed to longest allotted time of 96 hours (2x the cost of the initially selected 48 hours). There is no way to change the length of the booking online once you it is confirmed so we immediately submitted a help ticket online. Even though we would not even be in the state of Tennessee for the extra 50 hours that had been added to the booking, they would not change the duration of the booking or refund any money. I have never seen a company be so unhelpful and charge a customer for a problem that occurred on their own platform, and I will definitely not be using this parking platform again in the future.

Developer Response ,

Hi sarahgrace172624 - we are very sorry to hear about your experience! Please submit a new request at help.metropolis.io, and include a screenshot of this comment. Our support team will be able to help you with a partial refund. We hope you give Metropolis another chance again in the future!