Premium Parking

Name: Premium Parking
Rating: 4.8 (8932 reviews)
Author: Premium Parking

The easiest way to park.

Only for iPhone

Free · Designed for iPhone

8.9K Ratings
Ages

4+
Years
Category

Navigation
Developer

Premium Parking
Language

EN
English
Size

100
MB

iPhone

Premium Parking's app offers the fastest and most convenient way to pay for parking on our lots. It provides the best parking experience by saving our customers time and convenience every time they park. Parking made easy • Instantly process transactions using your card • Easily find your way back to where you parked your vehicle Add time from anywhere • Extend your time anywhere with your mobile device Reserve parking • Our advanced reservations ensure that a spot is available for you upon arrival Monthly parking subscriptions • Create and manage online monthly parking subscriptions Save your parking history • Keep track of where you parked Receive important notifications • Know when your parking time is almost up Creating an account is simple, fast, and free. Need help? Our customer service staff is ready to assist 24/7. Call 844-236-2011 Email support@premiumparking.com To find out more: Learn more at www.premiumparking.com Follow us on Twitter @PremiumParking Follow us on Instagram @Premium.Parking Like us on Facebook at https://www.facebook.com/PremiumParkingService Connect with us on LinkedIn at https://www.linkedin.com/company/premium-parking

Ratings & Reviews

4.8

out of 5

8.9K Ratings

Works very well for me...
Mar 9

Christina_-
I have been parking with Premium one day per week for the past 12 weeks and it has been a very good experience for me. I use the app which works great and I utilize the Early Bird parking. I also use a credit card for the charges. When the time I’ve paid for is nearing expiration, I receive a text message notifying me and offering to add more time if needed. It is very easy, simple, and consistently works well for me. I’ve only had one problem, which is one day the early bird option was not setting the time correctly (only gave 2 or 3 hours for the early bird price), I secured it anyway and then called them. The girl I spoke with was very pleasant and knowledgeable and explained they were having a glitch in the system and corrected my end time immediately. I was then able to open the app and could see that the time had been adjusted. I will never hesitate to use Premium; my two cents...

Developer Response
Christina - We appreciate your detailed review and are happy to hear that your experience has been very positive. Thank you for choosing Premium Parking.
Works very well for me...
Mar 9

Christina_-

I have been parking with Premium one day per week for the past 12 weeks and it has been a very good experience for me. I use the app which works great and I utilize the Early Bird parking. I also use a credit card for the charges. When the time I’ve paid for is nearing expiration, I receive a text message notifying me and offering to add more time if needed. It is very easy, simple, and consistently works well for me. I’ve only had one problem, which is one day the early bird option was not setting the time correctly (only gave 2 or 3 hours for the early bird price), I secured it anyway and then called them. The girl I spoke with was very pleasant and knowledgeable and explained they were having a glitch in the system and corrected my end time immediately. I was then able to open the app and could see that the time had been adjusted. I will never hesitate to use Premium; my two cents...
Developer Response 05/09/2019
Christina - We appreciate your detailed review and are happy to hear that your experience has been very positive. Thank you for choosing Premium Parking.
Not happy
10/26/2022

CristianBVu
So I’ve been using this app and parking spaces for quite a while now and until this month, I was happy. For some reason, unknown to me, my license plate was changed in the app and I paid in a spot, which costed around $17 for 1 hour. Gross, yes. But when you live where I do sometimes convenience is nice. However, I go to the spot with 20 or so minutes to spare and I have a boot. Thankfully the guy is on the lot and I ask him about the issue. I show him the app and it clearly says I have 20+ minutes left. He tells me that the license plate is incorrect. How? That’s news to me. I then ask him what I need to do to get the boot off my car. He says that all he can do is reduce the charge to $50 to get the boot off. As he can see, I paid for the parking and all the other information is correct (type of car, make, color). I’m not sure why this happened and maybe I should have double checked that the license plate was correct but I haven’t had any other issues in the past while using this app. I’m very disappointed because $50 plus the $17 I already paid is not chump change for me.
Not happy
10/26/2022

CristianBVu

So I’ve been using this app and parking spaces for quite a while now and until this month, I was happy. For some reason, unknown to me, my license plate was changed in the app and I paid in a spot, which costed around $17 for 1 hour. Gross, yes. But when you live where I do sometimes convenience is nice. However, I go to the spot with 20 or so minutes to spare and I have a boot. Thankfully the guy is on the lot and I ask him about the issue. I show him the app and it clearly says I have 20+ minutes left. He tells me that the license plate is incorrect. How? That’s news to me. I then ask him what I need to do to get the boot off my car. He says that all he can do is reduce the charge to $50 to get the boot off. As he can see, I paid for the parking and all the other information is correct (type of car, make, color). I’m not sure why this happened and maybe I should have double checked that the license plate was correct but I haven’t had any other issues in the past while using this app. I’m very disappointed because $50 plus the $17 I already paid is not chump change for me.
Getting a hold of them
01/29/2021

Vee. x
New Review: I appreciate the company reaching out and refunding the purchase Old Review:I was in Louisiana the week of Thanksgiving and accidentally purchased parking at two spots at the same exact time (That’s on me) I contacted their customer service support immediately over chat, no one answered until three hours later because I had left a bad review on the survey. When I was called about it they stated that they could not give me a refund because I had to use Apple Pay on the app, and then I had to fill out a form to receive my refund. I filled out the form, they were supposed to reach out back to me within 10 days, it’s been a month and a half. I contacted them last week and someone said on the phone that they would put a note on my account so I would be called back. I have yet to be called back.

Developer Response
Vee. x - I spoke with our customer service team and we are here to help, however, we need to know your account information to best assist. Please email us at support@premiumparking.com or call us at (844) 236-2011 and we can get this straightened out. Thank you for your feedback.
Getting a hold of them
01/29/2021

Vee. x

New Review: I appreciate the company reaching out and refunding the purchase Old Review:I was in Louisiana the week of Thanksgiving and accidentally purchased parking at two spots at the same exact time (That’s on me) I contacted their customer service support immediately over chat, no one answered until three hours later because I had left a bad review on the survey. When I was called about it they stated that they could not give me a refund because I had to use Apple Pay on the app, and then I had to fill out a form to receive my refund. I filled out the form, they were supposed to reach out back to me within 10 days, it’s been a month and a half. I contacted them last week and someone said on the phone that they would put a note on my account so I would be called back. I have yet to be called back.
Developer Response 01/12/2021
Vee. x - I spoke with our customer service team and we are here to help, however, we need to know your account information to best assist. Please email us at support@premiumparking.com or call us at (844) 236-2011 and we can get this straightened out. Thank you for your feedback.
Still a sham
01/20/2019

Emily8373648
This company is still a sham. Don't park where you see their sign if you plan on being an average person and coming back a few minutes late to your meter. Me and friends wanted to check out one store in the downtown New Orleans area. We didn't know exactly where the store was, so we spent a few extra minutes walking there and back. paid $25 to park for 30 minutes, came back a few minutes after to find their "enforcer" putting a boot on my car. Despite the sign five feet away from my car saying maximum charge for boot was $90, ended up paying $135 for some "flat rate" to compensate for "another car not being able to park there"(despite multiple other spaces being available in the lot). Also left my bank account with 2 weird charges which was very worrying, but thankfully everything came out even. Better to waste your time finding street parking than to waste your time AND money paying $155 to park for 45 minutes and get booted. There are people watching for you to be a minute late back to your car so they can boot it.

Developer Response
Emily -- I'm sorry you feel this way. Our mobile app and TextPay will send you an alert 15 minutes prior to your parking expiration so you can ensure you've paid for the time your vehicle is on our lot. If not, you can add more time with a few clicks. Please reconsider using our services and email us at support@premiumparking.com so we can give you a promo code for next use.
Still a sham
01/20/2019

Emily8373648

This company is still a sham. Don't park where you see their sign if you plan on being an average person and coming back a few minutes late to your meter. Me and friends wanted to check out one store in the downtown New Orleans area. We didn't know exactly where the store was, so we spent a few extra minutes walking there and back. paid $25 to park for 30 minutes, came back a few minutes after to find their "enforcer" putting a boot on my car. Despite the sign five feet away from my car saying maximum charge for boot was $90, ended up paying $135 for some "flat rate" to compensate for "another car not being able to park there"(despite multiple other spaces being available in the lot). Also left my bank account with 2 weird charges which was very worrying, but thankfully everything came out even. Better to waste your time finding street parking than to waste your time AND money paying $155 to park for 45 minutes and get booted. There are people watching for you to be a minute late back to your car so they can boot it.
Developer Response 04/01/2019
Emily -- I'm sorry you feel this way. Our mobile app and TextPay will send you an alert 15 minutes prior to your parking expiration so you can ensure you've paid for the time your vehicle is on our lot. If not, you can add more time with a few clicks. Please reconsider using our services and email us at support@premiumparking.com so we can give you a promo code for next use.

Thank you for using Premium Parking! In this update, we've included bug fixes and stability enhancements.

Version 2.28.5

Sep 18

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Developer Website

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Wallet

The simplest way to get all your passes in one place.

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The easiest way to park.

Ratings & Reviews

What’s New

Version 2.28.5

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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