Metropolis: Remarkable Parking 4+

Convenient

I can’t say it’s a bad app especially when I need parking at the DMV. SO YEAH IT IS HIGHLY USEFUL.

But I had found myself utilizing the app for the first time at the DMV and paid for an hour parking, come to find out that the DMV only accepting people with reservations at the moment (spring field ) which was disappointing so I had tried reaching out to metropolis for some support only to say they don’t give refunds WETHER OR NOT I STAY FOR THAT AMOUNT TIME! I also was told that it’s like a meter, correct me if I’m wrong, but with actual meters we have an option to put how much quarters in the meter, for time we estimate needed. unlike this where you pay for an hour and don’t need it then your out the amount you paid for that hour versus a meter if I put a quarter just to check if I can be seen at the DMV and came across that hiccup I would have only lost a quarter NOT $5.

Suggestion: add an end time button in the app, so if things like this happen and they do we don’t end up paying for it !!! Especially for time not needed.

Doesn’t let me unsubscribe! Must read before you subscribe!

THE APP DOESN’T LET ME TO UNSUBSCRIBE! The app is not allowing me to remove my credit card and overcharged me for three months and is still charging for next month!

I have never ever in my life wrote a single bad review. This is a first - I am extremely frustrated and angry, speaking from a multi-month subscribed user.

I subscribed to the Metropolis monthly parking since May 2024 and I unsubscribed it in July 2024 - I removed my license plate, I tried to remove my credit card but it doesn’t let me, and I received the prompt that “cancellation already exists” in the app so it is reasonably for me to think this cancellation has been taken care of. However recently, I discovered Metropolis has been continuously billing me since my cancellation in July. I reached out to customer support several times for a refund and they are not helping - my app still shows that my subscription will renew autonomically on November 1, 2024 even that I have unsubscribed a million times and the back-and-forth email with the customer service for cancellation help. A cancellation from monthly subscription should not be as difficult as I am experiencing here. This app is extremely user-unfriendly!

Your camera didn’t close my visit

I parked at your location, called contractors lot, 1208 Pine St. in Nashville Tennessee on Saturday evening about 6:15 PM. I left shortly after 11 PM. However, your camera did not catch my departure, and thereby, you have been running the clock on me all day today on Sunday. I parked there less than five hours and should be charged only for that. My Tennessee license plate is BJP2445. Please close my parking visit and charge me appropriately for less than five hours. If you have any questions, please call me on my cell. Thanks. Don

After talking with Customer Help team, my parking visit was changed to accurately reflect my time and the matter got resolved.

Réponse du développeur ,

Hi Don, thanks for sharing this information. We’re sorry our system did not catch your exit leading to this issue. We are constantly making improvement to our system, and your feedback is extremely valuable. Please submit a request at help.metropolis.io, and our support team will be in touch to help resolve your issue.