Logitech Mevo 4+

Camera won't connect to the app after firmware update

we are in the middle of a volleyball tournament. I am our team's only videographer. I'm using a Mevo Start I bought almost a year ago. Everything has worked really well until the latest firmware update showed up. Now, guess what? The camera has stopped connecting to the app and will not accept a new firmware update. I've reset the camera; I've reset the firmware; I did a hard reset of the camera with the pin hole reset button. Nothing has changed. It's like the camera is frozen, and won't communicate with anything. Logitech's reputation is on the line here. I'm stuck in the middle of a tournament with the only recording device available to capture the footage we need for coaches and players to review for the next, larger tournament and with the buggy firmware update, the Mevo is no better than a $400 brick. One would think that for a multimillion dollar international corporation something as simple as firmware updates would be worked out, then tested in advance so that bugs in connectivity controls would be the least of the issues. One would think. MEVO is all about being a content streaming system that connects the camera to the audience on a variety of wifi, social media and internet platforms through a robust app and software protocol. Very disappointing.

Developer Response ,

hi, we're very sorry to hear that you ran into some issues during such a critical time. This firmware update was not mandatory so you should have been able to use the camera as is and perform the update at a later time. If you run into any issues like this or are still seeing issues, please reach out to our support team. They are always ready to help during those critical times!

Frustrated

I’ll start by saying I’m not one to write reviews. This may be the first of my life…My church has been using the MEVO for close to a year and have had very few problems—before today would have probably given the app and camera 4 stars. But this morning I was forced into a firmware update 10 min before the start of our Sunday Service. Not cool.

Somehow I was able to complete it, but not in time to troubleshoot a new connectivity issue, and we had to proceed without it—no livestream. I am now unable to connect to the camera through our local WiFi, only through the camera hotspot, which is a problem because it means I can’t connect to other devices on the LAN.

Every time I try to connect, the app gives me a message that the camera is not responding. I’ve spent almost all afternoon trying everything I can think of, from connecting through other devices, to factory reset, to reinstalling the firmware update and reinstalling the app, multiple times. No change.

Maybe I missed something. Hoping this is a bug that will be fixed with a (very near) future update.

Update turned downgrade

We have been using Mevo for several years, and we’re very pleased with its performance and ease of use. We do many recordings of classes and teachings, and we live stream our church services, as well. During many of our teaching classes, we use iPhones or iPads as external microphones to record in different parts of the room for questions and answers. BUT, with this latest firmware update, Mevo has decided to take the external microphone feature away from Mevo users, and now only make it available through a subscription to Mevo Pro. I do not mind the firmware updates, and I actually appreciate them when they add new features and bug fixes, but to do an update to take away a feature that was already offered at no cost, and now charge for it is uncalled for and unprofessional, and very unappreciated.
We still like our Mevo but we are very disappointed in this “business” decision to take away features that have been offered at no cost for years and now force users to pay for them. Shame on you Logitech!