Mighty Mule Smart Control App 4+

Works as designed

While have coded hundreds of iOS App over my 25 years of software development…mostly utility apps similar to the MM app… I have to say the interface is not intuitive and has several social problems to include it’s a resource hog… Initially I ran into several of the issues reported through the reviews.. When I called tech support the guy to me I'd have to setup a private network on my network router.. I actually said to guy “ are you out of your mind…” I know how to add a private network to a router, I’m the only person I know that can do that.. I also knew that there was no way that would resolve the problem…. After a little digging, I noticed through the tcp/ip traffic that the mm100 would bounce its connection constantly… I ended up moving the mm100 bridge out of the house end the eve of the house… it’s been a couple months, I rarely have an issue, when I do it’s it’s generally because the bridge does a handshake periodically which apparently has a very short timeout, which turns into a blue light… most of the time it requires no action.. Since the bridge in this mode is accessible to restart it… I put a smart plug attached the bridge and then I can cycle the bridge without have to get the ladder out…It would take much to make the app more robust, for the price it should wash your car as well… again make sure the bridge has a clear view of the opener…

Good luck

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Seem to be having similar story to other reviews on here. It worked great for a bit and then started having issues. At time the app won’t open, just stuck with the logging in and spinning circle. Then it became after it did take forever to log in picking the commands did nothing even from inside the garage, on the house WiFi, right under the motor.

Was driving my wife to work at 0330 after being unable to use the appt to open it and driving down the toad 15 minutes from the house an alert comes up saying the door was just opened. Check our house cameras and sure enough door is wide open after with us away from home.

The biggest complaint however is as soon as you set up the Appt any remotes you have programmed are immediately disabled. So sitting in the car, in the garage, with a remote that used to control the door and it won’t open solely because of the app.

Developer Response ,

We apologize for the inconvenience. We have fixed the issue and putting the measure in place to avoid such occurring in the future.

Started off good like everyone else’s reviews

Started off good but then the servers issue like everyone else’s complaints started. Now it constantly blinks which the instructions say is an issue with MM servers....doesn’t keep a history of events, geo fencing features don’t work and functionality of the app is spotty at best. Called tech support and from the conversation it sounded like it was his first day. No answers to any of my questions and no idea how to fix what I was calling about. Concept is great but execution leaves a lot to be desired. As I type I’m watching the light blink green on the receiver. So far. Waste of money.

Updated review: Still no change. In fact things have gotten worse. It currently says that “Radio has been disconnected” due to an obstruction and to operate the gate manually. Well. There is NO obstruction and after powering the unit off and back on it still doesn’t work even after cycling the gate several times with the fob and Gate keypad.

After ALL OF THESE BAD REVIEWS I have seen no improvement in the app UI or overall response. If you’re not going to fix it please tell people so they can move on. If the mission here was to take people’s money and then abandon follow up support, you’ve accomplished that 100%. I would be one thing if there were just as many glowing reviews as there were bad but this doesn’t seem to be the case here at all. A little customer service would be nice MM. does that still exist?