Ratings and Reviews
Long wait for issues
There seems to be at least a week lag, if not more, between when the web based digital version comes out and when it is added to the iPad version. Still waiting for the newest version to hit.
Don’t subscribe using iTunes
I have had subscription to MIT SMR since 2015. Earlier this year I started seeing that my iTunes purchases for this app won’t sync. Thinking it may be a temporary issue I ignored it for a long time. Then recently I thought may be with the release of iOS 11 it will get fixed. However, it still won’t work. When I launch the app, I get a prompt for restoring my purchases. Within moments I see the cover pages of all the issues that I have purchased. Next message says the purchases are being restored and would take a few minutes. However, hours pass by and not even a single issue gets downloaded. Following the App Support instructions, I contacted the App Developer. Because I subscribed through iTunes they cannot help restoring iTunes subscription. They gave me a separate login to login as a digital subscriber. Still no luck with downloading the issues. I called Apple Support and they won’t take any ownership in the issue and squarely blame the errant app and developer. As a paying subscriber you get help neither from the developer nor from the gatekeeper Apple. I suggest no one buy anything on iTunes. If you buy a digital subscription separately, you have a better chance of resolving any issues directly with the developer or access your subscription on non-Apple platform. But buying on iTunes, it will be a finger pointing between Apple and the developer and you lose your purchases. Disappointed with both Apple and MIT. Only the names are big .....
Developer Response ,
I'm very sorry to hear you're experiencing trouble with our app. Please reach out to us at email@example.com and we will gladly work with you to resolve the matter.
Won’t let me access any of the previous issues even when my subscription is active. New issues neither download automatically nor show up on the app for download even after a week of becoming available. Add to it a customer support that takes 3 days to respond (with a counter question).
Overall a very poor customer experience
- MIT Sloan School of Management
- 9.3 MB
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Dutch, French, German, Italian, Portuguese, Russian, Spanish
- Age Rating
- Rated 4+
- © 2018 GTxcel, Inc.
- In-App Purchases
- MIT Sloan Management Review Subscription $59.99
- MIT Sloan Management Review - Spring 2012 $10.99
- MIT Sloan Management Review - Summer 2012 $10.99
With Family Sharing set up, up to six family members can use this app.