MitID 4+

After a dozen attempts, I can only conclude that this app doesn’t function. I can’t speak to MitID management once connected, but the process for signing up is poorly designed and built.

The flow for “manual entry” of passport details is completely broken. If I manually enter the details, and then scan my chip, I am returned to the passport details screen.

The chip scanning is very unreliable. The app does nothing to suggest signal strength, gives a passive aggressive message suggesting I shouldn’t move my phone while scanning, and when scanning fails (which is almost every time) I have to tap away from the failure message and begin again.

The face scan is the worst offender, however. There’s no transparency regarding what the face scan really does — my passport photo is a couple years old and taken with a different lens, so I fail to see how my front camera will be a good match.

It’s a shame the sign up doesn’t work — this would otherwise be a much more convenient option.

This app is a joke. Straight up felt like a movie prop from a spy movie, where a fancy animation creates the illusion that you’re using some spectacular scanning technology, when in fact it’s nothing but a looping animation and pretend play.

What’s even better is, when support was notified about the uselessness of their app, they send you a list of bullet points with obvious things to try, like you’re some incompetent person.

I rarely review things. I understand things aren’t perfect. But if things don’t work, either fix it or give users who can’t show up at borgerservice an option.

OMG, I’m echoing other reviews here. Second time trying to use the app with a new P-Code to recognize my wife’s face and when it scans face trying to verify off of passport the biometrics fail. Of course they’re going to fail because the passport is a flat image slightly washed out and the verifying portrait is a wide angle close up which will NEVER MATCH the passport.
With one time use of P-Code you then need to get another P-Code for an app that puts you in a vicious cycle of failure trying to get a MitID which is urgently needed for Danish identification so we can access a Danish bank account while not in Denmark.