Modivcare 12+

First time using the app

I have used been blessed to be able to have such an amazing service as this this has been to my family and I. I was between giving 4/5 stars because adding a trip was a walk in the park compared to dealing with that automative service with Mrs. Mara. I did give 5 stars based on how easily this guided me through what I needed; however, the hesitant moment to give 4 stars was because I am a firm believer in leaving room for consistently improving. I am still at that semi tech savvy age to better navigate an application or have a support system to step in when I am not able. Sadly; a large number of people needing this helpful don’t have this knowledge or support to assist them in doing or teaching it. I hope if there are ones assisting with this new addition to their services that they keep in mind as a patient we need patience because I assure you few if any are reaching out for fun or just to be ugly to someone. Lashing out is not okay and amens is always an option; one I have to had do many times due to frustration. Please don’t hesitate to reach out if I am able to guide or practice using this app as a tool to better manage your trips. I will update this review as I experience it moving forward.

Love the New App

This is great Ray simple and I was able to book my ride I only wish I could have dubbed it the day before as my doctor gave me a last minute appointment so that so be nice when you add that feature. Though I loved talking to a live agent I also at times am in a lot of pain and or I have really bad days so this is great being able to do this one. My sister was able to book my trip for me and it just took a few minutes. On the phone sometimes I would be on hold because the agents were helping other members book their trips and so by the time I finished booking my trip everything in total took up to 40 minutes. Thank you Medicare love just love your service it is the best I tell others about you and give it your m number the care you give your members is top notch just the best. Living in pain and with a disability is just awful so every little bit helps.

Hope you’re not stuck using this with no other options.

I’ve been denied rides twice and told by the excellent customer service reps that it was because I failed to provide 72 hrs notice prior to my appointments.. but how’s that possible when I requested the first time a full WEEK ahead of my appointments.. but, apparently, the third day before my appointments was Ramadan.. now, I’m all for inclusion, across the board, but, as a Caucasian male in Oklahoma, that seemed pretty ridiculous.. the second occasion was also because of 72 hrs notice, but last night, when I tried to access the app to schedule rides, I just got a message saying the app was undergoing updates, and to try back in a certain time; which was MIDNIGHT, and would’ve definitely put me under the 72 hour time notice.. I just can’t win with this app. I find myself extremely unfortunate that I was given the info to SoonerRide JUST as it was switching over to this craptastic app of Lyft brought To You By Medicaid.. but that’s life, recently, and I’m working on accepting these types of things.. my sincere condolences if you’re left with this app as your only form of transport to your appointments.. I genuinely hope you have something else available. HaPpY RaMaDaN!

Developer Response ,

Hello, we are looking into your experience with the trip denials and how we can improve it for you and everyone else. We plan for maintenance updates in the evening and finish as soon as we can to lessen your impact.