Monarch Resident Portal 4+

The complex is very nice and clean. The 2 bed 2 bath Apt I am in is wonderful. The floor plan is great and spacious. I love having a washer and dryer in the Apt. makes doing laundry so much easier than going somewhere to do it. The Canyon Creek staff are awesome and very helpful. I love where I live and am so happy I chose Canyon Creek for my home. I really love how quickly they respond to any maintenance request. Sometimes it gets fixed on the same day I report it or it will be done by the end of the next day. I have never had to wait more than 2 days to get my request taken care of. This complex is MARVELOUS!

My biggest complaints are the purely cosmetic “do not show again” toggle on the “announcements” that immediately pop up when opening the app. They’re not even announcements, they’re plugs for reviewing the apartment complex and following the Monarch Facebook page, and they aren’t even functioning links. You have to close it out every single time and the button does nothing. I would be less annoyed if I weren’t given the fake option to never show again.

My other complaint is with the bulletin board. Sometimes you’ll scroll through and there will be a huge gap in content so you’re just scrolling through a gray screen. Except it’s not really blank. You can sometimes see posts peeking from behind it, so it’s incredibly difficult to access some posts. Feels like really bad lazy loading. I’ve also commented before and had my comment published several times despite only doing it once.

Overall there’s just a general sense of “I can’t trust what is being displayed to me as accurate” when using the app, which is a huge no-no. I don’t pay my rent using the app and even if that functionality really works I don’t feel confident enough in the app to use it.

decent app- could be better with a little bit of updates. for example, under “lease” option, Or even “my documents” a copy of a lease should be kept for the tenant under one of them, it is somewhat misleading to mark “lease” and then when clicked, it is a leasing request for issues, I like having that option so I can go there if needed, but I think that information should be accessible too. Under “my documents” it has a copy of ID and paystubs, I think it could include potentially at least the page where it shows rent, and the page you signed lease on. Other than that, I like the app and feel like it is easy to use, and think the discussion board is a neat idea.