Movatic 4+

Thanks got be out of long Uber wait

Uber was going to take two minutes but then was delayed 40 minutes. I went download the app upload my information got my bike rental rode the bike from one checkpoint to the next check back in cost me $1.50. I got exercise and I got within a half mile of my house overall very easy to use and because of my location is very easy for me to get access to.

Developer Response ,

This is what we love to hear! Thank you for sharing and we hope you'll continue to ride with us!

Easy to use and good bikes, but scammed us when ending rental

It was pretty easy to rent the bike and unlock it and start going, and we all came back to end the rental at about 55 minutes. The app said 0-1 hour was free, so we were expecting it to be free since it was under an hour. But when we tried to lock the bike or end the rental, it refused to work for any of the 4 people we were with. All of us but 1 had iPhone 12s so it wasn’t like our phones or connectivity was the problem. We noticed that after the hour had passed, every one of our bikes locked and we were able to end the rental but since it was over an hour we all got charged the extra $3. So basically it was a scam as it waited until we had to pay to rent for over an hour to end the rental. I would not use this again as we should have not had to pay since we all parked our bikes and tried to end at about 50-55 minutes in and had to wait until we got charged for renting over an hour.

Developer Response ,

Thanks for the feedback and we apologize for the inconvenience here. To clarify, it sounds like what you experienced was a glitch in the system at the time and it is not the normal or expected behaviour. We encourage you to do another rental with us and see the difference in the experience. If you have any further questions or feedback, please don't hesitate to reach out to support@movatic.co.

Ok

The app is easy to set up and use however it doesn’t provide much information and it leaves a lot to be desired. For example, there is not even a FAQs page for users of the app. Like what happens if I go over the rental time? How long does it take to get my deposit back? What if I get a flat while riding? There should be much more information provided for end users of the app. Doing a search online only brings up information for companies that want to utilize the app as a business and not the end users. It lacks a lot of information. I rented a bike for 6 hours and went about an hour over. It was $25/ 6 hours and my total came to about $53. Is that due to the deposit? Or me going over the time? I don’t know the cost breakdown at all. Pulling up the rental history, the usage is billed as $48. That’s a little crazy if it doesn’t include the deposit I initially get back. To charge DOUBLE for going over about an hour?
Disappointed in the app.