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Ratings and Reviews
“Looks like we’re unable to connect.”
When I open the app, that’s the message it gives me. “Make sure you’re connected to the internet and try again.” This message appears when I’m connected to WiFi, and also when I’m using my cellular data off of WiFi. Very disappointed in the app, but I love H&R Block!
Also, I read through some of the reviews and it’s pretty crazy that people aren’t using safari... or a computer... H&R Block is not ONLY an app. Hopefully this issue, along with many other I am seeing can be resolved shortly!
Hire an identity management team
Or hire a new team...
Logged on to the app for the first time in a long time. First (failure) the app forced me to create a new password - I use a password app so that I can create complex passwords but the app does not allow me to paste the password in. Alternatively, I could use a weak password that is easy for me to type in but that defeats the purpose. There is no logically reason to not allow tech savvy people to paste in a password. Your attempt to protect users from pasting will cause them to use weak passwords or to simply be frustrated in using your app. Second (failure), while using the app to download my files tax return, there is no way to download it in the app. Why for God’s sake not??? This failure drove me to the full website. Now I have to logon again. When I attempted to use the password on the full website, the password that I created (and wrote down to not forget it because I like having unique passwords - which is more secure - but H&R Block wants me to write down) does not work. So I now have to go through the reset password and create it a new password in less than 10 minutes.
Apps are suppose to be easy - right? Is H&R Block’s app easy? Of course not. Why? Because you need an identity management team that can be thoughtful if customers.
This app almost makes me regret using h and r block to begin with.
I was so excited to go with h and r block this year since they got me a hell of a lot more money than my other tax service. However I absolutely hate this app! When I open the app it takes several minutes of the spinning wheel before it will actually let me into the home screen to log in and that’s frustrating when all I want to see is the status of my returns. Then once I finally get in if it is at night after about 8ish or so it will do the Face ID and act like it’s going to log in but it just goes back into the login with the Face ID and it keeps doing that and won’t let me in at all but if I try and log in after I wake up in the morning it works just fine. It’s almost like they have something set where you can’t use the app between certain times. But I can use Face ID just fine on any other app at that time and have never had that issue ever so I highly doubt it is Face ID. Plus I’ve had both of these issues regardless of if I’m using WiFi or cellular so that tells me the app is the issue. I’m highly disappointed with this app.
Developer Response ,
We're sorry you are having trouble with the app. If you can email us at MyBlockApps@hrblock.com with the first and last name and email address that is attached to your account, we can review and see what might have caused this issue. Thank you!
- HRB Tax Group, Inc.
- 75.4 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2016-2019 HRB Digital LLC. All rights reserved.
With Family Sharing set up, up to six family members can use this app.