MyBlock 4+

I have been going through H&RBLOCK for 27 years now we’ll 1 year I decided to go to Jackson Hewitt well I didn’t think it sounded right so I went to H&RBLOCK to have them check it over well I was being ripped off by $3,000 that’s a lot of money that Jackson Hewitt was ripping me off on. So H&RBLOCK helped me on what to do to stop the filing process through Jackson Hewitt which I still had to pay the fees but that was better then losing out on so much more. I ended up having H&RBLOCK file for me and I got my $3,000 more then what I was. I will never doubt H&RBLOCK again. And to this day I get the best service and help from them as I did when I first started going there. Everyone is so nice and patient that u feel so comfortable at even if u have to wait a long period time they always are making sure u are doing ok or need anything.H&RBLOCK I thank u keep doing what u do your the best can’t get no better thank u to the H&RBLOCK in Town & Country Mishawaka Indiana

I had to file 2 years late because of another outside CPA failed to do their job so I took my return needs to HR Block. First time using them. They took a month to match me to an agent which is fine it’s off season and she was great the issue is with the app and online site. I had to sign to file but when you agree to “docusign” it takes you to a form you have to download and sign then upload back to the agent. I don’t know how they thought that was supposed to worn on the iPhone but it doesn’t it shows the document and then doesn’t have a download button so it can imported into any other app or even a share button to import into any other app. There was no back button so I had to force close the app and when I reopen it it’s asking for another payment before I can try to get the documents again. I tried on a computer and the same thing. It wants a payment to see the documents you’re supposed to sign. Besides them asking for payment again after giving me the receipt the first time docusign is supposed to be a lot easier. On the PC they give two signing options that lead you to the same file to download. And to top off the frustration I have to sign into the app every time I open it and it won’t save the password into apple passwords and when I try to view my account to see if there is a Face ID option the page never loads. I’ll try another service next year just because of the horrible experience with the app and website.

The software works to do your taxes. Just like TaxAct, TurboTax, etc. Let’s not fool ourselves: it’s literally inputting numbers from documents and hitting enter. Good news is my numbers match on all three; I use all three to triple check that everything lines up since my tax situation is a bit more complicated as I have to file in three states, then submitted with HRBlock since they’re a reputable name. So, step one, completing the taxes works; but again, of course it does. It’s math.

But I paid for the “have a tax expert review your taxes” as again I’m neurotic and just wanted that piece of mind. I had two questions: one a bit complicated due to the state issue and the other was very basic. Both times I emailed my “advisor” through the app and both times waited three full days for a response. Neither got a response until I sent a follow up, and that was the first one. I’m on day 3.5 of the second, without any reply. It’s tax season, you’re busy. I get it. But Tax people are literally the example of seasonal work. You know you’ll be busy in late March, early May. So plan for it. OR, let me know my questions will take several days to get a response so I can go elsewhere.

All that said, if your tax situation is simple, or you think there’s zero chance you’ll actually need advice, it’s… meh. If you think you’ll need any help at all, I’d advise against it.