San José 311!
San José 311 is a service request system brought to you by the City of San Jose. The application allows you to submit, track and explore a variety of city service requests. These requests are forwarded through to the relevant city service team to accept, review, update and resolve.
You can submit requests anonymously or sign in with an account. We highly recommend creating an account as you will then gain access to enhanced features and experience a more personalized service.
Service requests can be logged with photos, categorized and placed on a map. You can also search current requests and follow them if you want updates and notifications.
The application contains a detailed Frequently Asked Questions (FAQs) section to assist you in navigating through our many city services.
Neighborhood Services provides easy and instant access to your street sweeping, waste collection, neighborhood cleanup and water service provider.
We hope you enjoy using and exploring San José 311 and thank you for your assistance in keeping San Jose great!
Welcome to San José 311 v2.0!
We've fixed the login bug so users no longer need to log in every time they open the app.
Ratings and Reviews
May have potential but not seeing any upgrades
I was excited at first and after testing it out and finding many, many bugs, I spent some time and I wrote them all out and I had to send them to the city because there was no way to email feedback on the app. That was many months ago and to date, nothing has changed. I noticed some Graffitti in my neighborhood and I took a snapshot quickly and drove away hoping that I could then upload it later on in the day. For some reason there are multiple folders that are made in photos that doesn't allow me to find the actual picture I took and so as far as I'm concerned, the photo to report is useless. In addition to that, it takes forever for the city to respond and so the level of frustration with me and my neighbors is so high, we are so over it. We just gave up. I stopped using the app.
I downloaded this app a few days ago and can say I am satisfied with my experience.
I filed 3 reports regarding pothole repair, landscape cleanup, and illegal dumping and have received quick responses within a span of a few hours. The pothole report was resolved within 24 hours - they filled the pothole down the neighborhood street. The landscaping report was forwarded to the department in charge and the last report is currently in progress.
This is a great way to be involved as a citizen! I hope that other cities, if they haven’t already, establish a similar app to centralized city resources and reporting. If we keep up with paying attention to our surroundings and our reports are ACTIONABLY resolved by our city teams, we can contribute to keeping our areas more crime-free by changing our environment.
App itself can be improved but service has been great!
Update: I've used this app for issue on the road (traffic light outage and dangerous debris on the road), and the response continues to be extremely responsive. My reports were forwarded to the Department of Transportation both times and resolved that day.
I have used this app three times to report illegal dumping and abandoned vehicles. I live in a neighborhood where people often dump large household items on the sidewalk and prior to installing this app, I would just get annoyed with it but didn't report it.
With the three cases I filed, someone came around within 24 hours to collect the dumped items or came and tagged the abandoned vehicle, really quick response you typically wouldn't expect from the city!
I can understand some people's gripe with some parts of the app though--for example, if you want to report a pothole while you're driving, it's a little difficult to do so. There is no location detector, so you'll always have to manually input your location. But, if you can get an approximate address of the location, that should give the city an idea of where the problem is.
Overall, I've had a great experience with this app and will continue to use it!
Data Linked to You
The following data may be collected and linked to your identity:
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- APPLICATIONS SOFTWARE TECHNOLOGY CORPORATION
- 6.1 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires macOS 11 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2020 City of San Jose
With Family Sharing set up, up to six family members can use this app.