SF311 4+

San Francisco 311

    • 2.5 • 11 Ratings
    • Free



The official SF311 app for residents and visitors to San Francisco allows users to quickly and easily report quality of life issues by sending pictures, a brief description, and a map based location. Whether reporting issues such as graffiti, potholes, or street cleaning, the app will route requests directly to the appropriate servicing agency for quicker response time. The user can view the status of the case in the app and receive a notification of its completion.

What’s New

Version 6.4.6

We have recently updated our Terms of Service. The new TOS can be found here https://sf311.org/mobile-terms
By using the SF311 app you agree to the Terms of Service.

Ratings and Reviews

2.5 out of 5
11 Ratings

11 Ratings

Torreyahlgren ,

New phone = new account?

I got a new phone, and none of my old reports open up. And there is no way to log into the account on the old phone. It is like every time you get a new phone you have to get a new account?

Voviva99 ,

Why bother, the city does nothing

Lately, none of the items submitted are even initially addressed until 3 or more days after the complaint. What’s the point? Who on earth manages the requests? Homeless person shooting up, blocking a fire exit, blocking the entire sidewalk with their junk…. City responds 3 DAYS LATER!!!!! Junk truck parked in front of my home with all its crap for 3 days and doesn’t move….. city has yet to respond 3 days later…. And it has yet to move!!!!! what a joke, this app is nothing more than a waste of storage on my phone with the way in which this city pretends to respond.

Rickschmoo ,

Does the job, could be more efficient

Workflow and UI can be streamlined but it does the job. My main use case is asking for local full garbage cans to get emptied. Good to see a new version, but pls do a bit of user testing and you’ll observe users (like me) feeling frustrated about entering the same info several times. Also would be good to have a history cos it’s the same ol’ garbage can most of the time :)

App Privacy

The developer, San Francisco 311, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

You Might Also Like