The official SF311 app for residents and visitors to San Francisco allows users to quickly and easily report quality of life issues by sending pictures, a brief description, and a map based location. Whether reporting issues such as graffiti, potholes, or street cleaning, the app will route requests directly to the appropriate servicing agency for quicker response time. The user can view the status of the case in the app and receive a notification of its completion.
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So many things wrong to offset the benefit
This really could have been a good idea but of course since this is the city of San Francisco, it ended up being crap. As others point out it’s a great way to get your complaint quickly into the system, but there’s no way to edit or delete afterwards through the app.
My home address doesn’t even work in the app. If I set it manually they revert it to a neighboring address. And why should an absolute address be required? So when someone is blocking my driveway, when SFMTA go to my neighbors address they can’t figure out from the attached picture that the car is 10 yards away.
I assume the whole goal of thus is app is to let people vent without the city actually having to respond or hear the frustration of residents about the crappy service the city provides.
Intuitive and gets the job done fast
In two different occasions, someone kindly unloaded a bag of trash and 2 liters of urine (yes, you read that right) by my residence and within 24 hours of requesting a 311, it was cleaned up! I’m impressed and excited this app exists and there’s a speedy response. More people need to be aware of this app!
Major downside is there’s an “encampment” option presumably to...move marginalized people elsewhere? It would be cool if instead of calling the police to make homeless people move somewhere else only to be moved again, there was some kind of resource like trained social workers or mental health workers deployed to help them or at least guide them to valuable resources. Doesn’t seem to get at the root of homelessness issue in SF and only serves to be a very temporary solution.
Anyways, aside from that this app works well for taking care of trash or human waste on the streets.
I have been using is SF311 apps for more than 3 months. It is convenient for reporting illegal parking blocking the driveway. However there is no way to cancel the block driveway request. You have to call SFMTS to cancel the call. there are many occasions that I submitted the report of blocking driveway, there were no show from parking enforcement. The best way is still calling in.
With Family Sharing set up, up to six family members can use this app.