The software works to do your taxes. Just like TaxAct, TurboTax, etc. Let’s not fool ourselves: it’s literally inputting numbers from documents and hitting enter. Good news is my numbers match on all three; I use all three to triple check that everything lines up since my tax situation is a bit more complicated as I have to file in three states, then submitted with HRBlock since they’re a reputable name. So, step one, completing the taxes works; but again, of course it does. It’s math. But I paid for the “have a tax expert review your taxes” as again I’m neurotic and just wanted that piece of mind. I had two questions: one a bit complicated due to the state issue and the other was very basic. Both times I emailed my “advisor” through the app and both times waited three full days for a response. Neither got a response until I sent a follow up, and that was the first one. I’m on day 3.5 of the second, without any reply. It’s tax season, you’re busy. I get it. But Tax people are literally the example of seasonal work. You know you’ll be busy in late March, early May. So plan for it. OR, let me know my questions will take several days to get a response so I can go elsewhere. All that said, if your tax situation is simple, or you think there’s zero chance you’ll actually need advice, it’s… meh. If you think you’ll need any help at all, I’d advise against it.

I had to file 2 years late because of another outside CPA failed to do their job so I took my return needs to HR Block. First time using them. They took a month to match me to an agent which is fine it’s off season and she was great the issue is with the app and online site. I had to sign to file but when you agree to “docusign” it takes you to a form you have to download and sign then upload back to the agent. I don’t know how they thought that was supposed to worn on the iPhone but it doesn’t it shows the document and then doesn’t have a download button so it can imported into any other app or even a share button to import into any other app. There was no back button so I had to force close the app and when I reopen it it’s asking for another payment before I can try to get the documents again. I tried on a computer and the same thing. It wants a payment to see the documents you’re supposed to sign. Besides them asking for payment again after giving me the receipt the first time docusign is supposed to be a lot easier. On the PC they give two signing options that lead you to the same file to download. And to top off the frustration I have to sign into the app every time I open it and it won’t save the password into apple passwords and when I try to view my account to see if there is a Face ID option the page never loads. I’ll try another service next year just because of the horrible experience with the app and website.

I was so excited to go with h and r block this year since they got me a hell of a lot more money than my other tax service. However I absolutely hate this app! When I open the app it takes several minutes of the spinning wheel before it will actually let me into the home screen to log in and that’s frustrating when all I want to see is the status of my returns. Then once I finally get in if it is at night after about 8ish or so it will do the Face ID and act like it’s going to log in but it just goes back into the login with the Face ID and it keeps doing that and won’t let me in at all but if I try and log in after I wake up in the morning it works just fine. It’s almost like they have something set where you can’t use the app between certain times. But I can use Face ID just fine on any other app at that time and have never had that issue ever so I highly doubt it is Face ID. Plus I’ve had both of these issues regardless of if I’m using WiFi or cellular so that tells me the app is the issue. I’m highly disappointed with this app.

So for several years now I have done my own taxes and used turbo tax and was happy with turbo tax. However this year I found myself in a lil different situation and circumstances as this past year I changed jobs and this was also the first year that I had an job that had an slow period during the winter. So I was strapped for cash and saw a an ad on the internet that H&R Block offered and refund advance and decided because of that I would give them a try. Not all is bad as my return did double in amount but when advertised and I switched for that one reason, I expect them to live up to what they advertised. So I started filling out my taxes and the advertisement said at the end of my tax preparation I would be able to fill out for the return advance so I finish filling out my taxes and then filed but was never asked if I wanted to try for the advance. So the next day I called to see why which they couldn’t give an explanation and even thought I opted to have my return put on their Emerald card they couldn’t change anything which also meant I couldn’t apply for the refund advance. Even though they own the financial company that actually give the advances and I had it put on one of their cards which completely baffled me. Why couldn’t they just let me get the loan and take the money out if an account they own. So needless to say this will be my first and last year using H&R Block.