myIBXTPABenefits 12+

My first suggestion would be to add the ability to download cards to apple wallet. This would allow for users to not need to login as often to access information.

This app work and feels as if it were designed and developed my a first-year highschool computer class. Actually, the class would probably do much better. For the amount of money I pour into this company as well as the hundreds of thousands of other people pour into them, one would thing they could at least get the aspect ratio of the company logo correct. The announced improvements aren’t. The downloads and emails of cards and records work so little one has to say they do not work. This app is barely functional and is completely unintuitive. In the app-connection section, when you click on the app you want to connect, it takes you to Facebook instead of connecting to the app. When trying get information about a claim it will display a date and amount but no more details. When you want more info, one would naturally click on the claim. Instead of providing more info, you are provided an always unworking button for the detailed document to be emailed to you. So you cannot get the info you want. Given the federal requirements on insurance companies, EMR/EHR, the size of this company, and the millions in profits this company takes in, I’m shocked this is their best. Developer: step one should be to put together a user group to receive feedback. I really hope you are embarrassed because you should be.

WOW. Still no better and no answer from the company. Tells us what they think of their captive patients.

I used to use the IBX app w/no issues but this is terrible. It won’t let me log in. I tried a wrong password, and it rejects that right away. I use the right one, and it spins and spins and then says I am not connected to the internet- while I wrote this review of their terrible app. I just want a digital ID card and can’t get it. Nothing hard. My auto insurance does it quickly. This doesn’t. I called in to find out why the app wouldn’t work and the representative told me that the app is not that stable and they get a lot of complaints but opening in chrome is usable. I went to their site on Chrome and all the problems were gone. The App is crap. Use their website (in Chrome).