Nissan North America Inc.

    • 4.8 • 1.8K Ratings
    • Free


The MyINFINITI App is designed to help you get the most out of your vehicle and overall ownership experience. It brings remote access, security, personalization, vehicle information, maintenance, and convenience features from your INFINITI to your compatible iPhone or Apple Watch.

The MyINFINITI App is available for use by all INFINITI clients, though the experience has been optimized for vehicles 2014 and later. The complete MyINFINITI experience is available for clients with an active INFINITI InTouch® Services Premium package, available for select models 2018 and newer.* For a complete list of available features for your specific vehicle, or to access or start your subscription, visit

With the Premium package trial or subscription and a compatible vehicle, you can:
• Remotely start and stop your vehicle**
• Remotely lock and unlock your vehicle’s doors
• Remotely activate the horn and lights
• Search for, save and send points of interest to your vehicle
• Check vehicle status (doors, engine, mileage, remaining fuel range, tire pressure, oil pressure, airbags, brakes)
• Locate your vehicle
• Access your latest Vehicle Health Report
• Keep tabs on your vehicle with customizable boundary, speed and curfew alerts***
• Connect with an INFINITI Personal Assistant®

The following MyINFINITI features are available to all INFINITI owners regardless of subscription status:
• Manage your INFINITI account and preferences
• Make a service appointment with your preferred retailer****
• Receive notifications to make you aware of any applicable vehicle recalls or service campaigns
• View your vehicle’s service history
• Refer to your vehicle’s INFINITI maintenance schedule
• Access FAQs
• Access helpful guides and manuals specific to your vehicle
• Review Warranty information, tow coverage, and Roadside Assistance coverage
• Connect to Roadside Assistance
• Access the IFS Account Manager app
• Connect directly with INFINITI to get assistance or ask questions

For important safety information, system limitations, and additional operating and feature information, see dealer, owner’s manual, or
* Models 2018 or newer that are not eligible for INFINITI InTouch® Services are as follows: 2018 (Q50, Q60, Q70, QX30), 2019 (QX30, QX50), 2020 (Q50, Q60, QX50, QX80), and all 2021 models.
** Remote Engine Start System to be used only in accordance with laws or rules in effect in your vehicle’s location.
*** Before deleting a vehicle from your account, it is recommended that you delete all personal data and delete any alerts you have set (Speed, Boundary, and Curfew Alerts).
**** Service appointment booking experience may differ based on retailer selected.
IMPORTANT INFORMATION: The INFINITI InTouch Services telematics program was affected by AT&T’s decision to discontinue its 3G cellular network. As of February 22, 2022, all INFINITI vehicles equipped with the 3G cellular network will be unable to connect to the 3G network and unable to access the INFINITI InTouch Services features. Clients who purchased an INFINITI vehicle with this type of hardware must have enrolled in INFINITI InTouch Services prior to June 1, 2021 to activate the service to have received access through February 22, 2022 (access is subject to cellular network availability and coverage limitations). For more information, please visit

What’s New

Version 2.1.1

- New home screen UI enhancements
- App performance optimization
- ICAR onboarding error messaging

Ratings and Reviews

4.8 out of 5
1.8K Ratings

1.8K Ratings

MyQX60 ,

Great app

It is very convenient to know all features of your car using this app. Small video clips guide is very helpful to understand and learn operations of each options that come with the vehicle.

Developer Response ,

Thanks for taking the time to share your thoughts! We're happy to know you are finding the Vehicle Guide videos helpful!

Carpe9Diem ,

60k car- .99 cent app

The old app actually worked. Press the start button and the car would start within 5 seconds. On the new app press the start button or any button for that matter it just spins and then says could not start the car. Nothing works! Also- The location is at least 50 ft off. How can you release a app that does not work!?!? 😠

To add insult to injury the process to add the VIN number was ridiculous. Took me 30 minutes to get it submitted. Then had to wait 3 days to get approval only to find out the app does not work. 3 days!! This is a lifetime in the digital age!! Plus I am paying monthly just to use a app that does not work!! 😡 Going be blunt, if I did anything this shoddy at work I would be fired!

But wait there is more!! Winter is almost here and my wife uses the app. Do you realize what I will have to listen to if she has to get into a cold car?!? Seriously!! Fix the app or I am done with Infinity! 😡

Developer Response ,

Thanks for taking the time to share your feedback with INFINITI. We apologize if there were issues related to adding your VIN, as it seems this step could have been skipped in your situation. Users of the previous InTouch Services App can simply log in with those credentials and avoid creating an entirely new account. INFINITI retailers also activate new accounts during vehicle deliveries, bypassing any ownership verification period. We'd like the opportunity to connect directly with you to better understand, help address the issues you may be encountering, and to assist with any lingering account issues. At your earliest convenience, please text our support team at 615-675-9331. We're happy to help!

Concorde1997 ,

Solved - Infiniti Remote Start Problem

Some users including myself have experienced a problem with the remote start functionality in the recently upgraded app. Basically, when you press the start button the app asks for the car VIN #. When you provide and validate it, the app will give an error message indicating that the VIN is mapped to the same user.

Solution. Do not press the start button directly in the center. Instead press slightly offset below the center of the button. You may need to experiment a bit. But, this has worked every time for me.

The app appears to have a flaw so that pressing the start button directly does not register correctly. The other function buttons do not have this issue. An update is needed to fix the problem.

Developer Response ,

Thanks for taking the time to leave your feedback. This seems like an account-related issue and we'd like to help get this resolved for you. Could you please send a text message to 615-675-9331 or use the 'Chat' feature in the 'More' section of the app? We look forward to hearing from you.

App Privacy

The developer, Nissan North America Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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