MYIO 12+

First time meeting via telehealth, I could see my provider but she could not see me, her screen froze and after reconnecting we were again frozen only using audio. Second appointment the app decided to make me sideways with no way for me to change my display.

Can’t even login to the browser for MYIO to see if the camera and connection issues would work better there, it tells me wrong password and threatens to lock my account if I keep trying.

This app doesn’t offer reminders for upcoming appointments which would be a nice feature. Doesn’t save your password or offer Face ID. The functionality need improvement in order to provide a means of connecting with a healthcare provider in a smooth, efficient manner. This is the least functional app I’ve experienced over several telehealth apps.

This app needs a lot more testing. Echoing what others have said, it gets in the way of healthcare more than it enables it. I don’t know if the amount of regulation in the industry can be blamed for this, or something else, but the results are really disappointing. Most recent frustration: I open the app to join my telehealth appt, but am forced to download a software update for the telehealth SDK that makes me over half an hour late. My provider was willing to meet with me after that and to not bill me for a missed session—others might not be so lucky. As insult to injury, the camera was broken after the update. As a developer myself, I can imagine that it hurts to read all these frustrated reviews. But BRO, I don’t recall signing up to be your beta tester.

If I could give this zero stars I would. It seems like whoever created this app was just trying to cash in on the tele health bandwagon and released it way too early without proper testing or coding. So many things are bugged. Such as: sometimes the camera doesn’t work and it’s basically a phone call with my provider, I can’t use my Bluetooth earphones as the mic and speaker, it rarely accepts my Face ID to log in and I have to reset my password to log in, crashes in the middle of appointment, logs off after I’ve checked into an appointment while waiting for my provider. I use iPhone XR