myPrivia 4+

It’s very nicely set up and is easy to figure out what’s where. I like that I can message any of my providers and I get a prompt response. I have 3 different providers at this clinic, so it’s nice that I can reach out on the same platform. They are always very helpful and professional. They will also message you multiple times a week to remind you of any outstanding balances to be paid. I also like that I can see results of any tests or labs on the app for in depth information. There are, however, features on the app that do not work, like the “Schedule Appointment” feature. It won’t let you schedule an appointment with any of the providers listed, so I’m unclear on why is it there. You still have to call the office and speak to someone live. Also, it does not allow you to upload your insurance information manually, you must upload pictures of your physical insurance cards, even if you have the information needed. So there are pros and cons!

How awful can one app be? It keeps getting worse as I use it. Not even the clinic I visit seems to like it. I had labs done and finally found the results. (I’ve not been able to find physician notes yet.) After logging in and getting redirected to the app elsewhere! My land, the previous app we used, everything existed in my files. This is like trying to reach a 2nd floor kitchen by way of the basement bathroom. With insufficient lighting and toys in the hallways. Hence, my drop in stars from 2 to 1.
You cannot delete email messages, you can only archive them.

Am updating my comments again: When you get a lab report, you get a message for EVERY lab result. Not a page of results. The labs tab isn’t efficient, either. And you can’t delete a message, just archive them. Ridiculous! Then, there’s not an “eye” icon to give you the option of seeing if you have your password correct. You just get to guess you are and hope for the best. Others do this, but for a site one might use when one is sick and confused, stupid. Honestly, anytime I talk to anyone having trouble with the app or website, I remind them the website is slightly LESS problematic. I’m seriously shocked by the ongoing problems his has in a time of well me technology, perhaps it’s just cheaper for the various companies.

I received an incredibly large bill from a Privia provider. I called billing, I called the doctor’s office, I called the doctor’s billing department. I have not been able to get to a human on the doctor/privia side, and my insurance will only send me there. I had been to 3 appointments with this provider and was charged a reasonable co-pay each time. After 3 visits had stacked up, the huge bill hits and no one would tell me how that was possible without my knowledge. It wasn’t mentioned that it wouldn’t be covered, it wasn’t something I would expect to be outside of the copay. And more importantly, even if it took some time for the bill to hit, how was it never mentioned to me as a patient? Was that not deemed important information? And this was not a surgery or anything like that. It was follow up visits that I would 100% have declined to have IF I knew…and I couldn’t get to a human to figure out if it was an accident or what.

I’m still waiting for that call back. In the meantime, I haven’t returned to the doctor bc I cannot afford it.