myPrivia 4+

•I was sent a bill for a copay I paid and have an invoice for from this app
•I have been overcharged and cannot apply my credit to my future weekly appointments
•me and my minor child cannot be on the same account like all other apps for our other dr offices. We have to have an email for each person even tho all other apps we have used so far let you have one account (especially to include a minor) and we just toggle back and forth. On this app we have to log in back and forth for each person
•when you log in and select remember me, it doesn’t and you still have to log in every single time
•just brIngs us frustration. I now have to keep calling my dr office’s awful billing department to try and get a refund (which we still haven’t gotten for weeks)

Since COVID-19, I have had two virtual appointments on my phone using the MyPrivia app. Both appointments were flawless with regard to the operation of the app. What I really liked was that I didn’t have to actually log into the app for the visit - I merely had the app installed on my phone. All I had to do was to click on the text message link I received prior to the appointment, complete the check in, and wait for my doctor to join the virtual appointment. I had already been using the app to access my records, schedule appointments, and to communicate with my doctor. I found having the ability to have a virtual appointment very helpful and convenient.

First of all, your entire medical history is on display on the front page, for every medical practitioner who uses it. I really don’t need my orthopedists office to see that I’m on medication for a yeast infection. It doesn’t seem pertinent to my Achilles tendinitis. Also, every medication just hangs around forever, as if you’re eternally on antibiotics, or whatever. It’s in accurate.

Secondly, the app is awkward to use. I have to log in every time, even though “remember me” is always checked.

I wish the doctors I see used a different service. I am not at all impressed with this one.