myPrivia 4+

Virtual visits on the myPrivia app are mediocre. Because of the coronavirus all copays have been “waived”, but you can’t check in for your appointment to see your provider until you pay. Also I do not like that all of your medications, and diagnosis are on display for any practitioner you see at Healthfirst. As Far as the virtual visit with your practitioner, it’s about the only positive experience within this app. No problems or issues at all once you are in you’re actual virtual visit.

Since COVID-19, I have had two virtual appointments on my phone using the MyPrivia app. Both appointments were flawless with regard to the operation of the app. What I really liked was that I didn’t have to actually log into the app for the visit - I merely had the app installed on my phone. All I had to do was to click on the text message link I received prior to the appointment, complete the check in, and wait for my doctor to join the virtual appointment. I had already been using the app to access my records, schedule appointments, and to communicate with my doctor. I found having the ability to have a virtual appointment very helpful and convenient.

•I was sent a bill for a copay I paid and have an invoice for from this app
•I have been overcharged and cannot apply my credit to my future weekly appointments
•me and my minor child cannot be on the same account like all other apps for our other dr offices. We have to have an email for each person even tho all other apps we have used so far let you have one account (especially to include a minor) and we just toggle back and forth. On this app we have to log in back and forth for each person
•when you log in and select remember me, it doesn’t and you still have to log in every single time
•just brIngs us frustration. I now have to keep calling my dr office’s awful billing department to try and get a refund (which we still haven’t gotten for weeks)