myPrivia 4+

Frustrated I even have to use this app

•I was sent a bill for a copay I paid and have an invoice for from this app
•I have been overcharged and cannot apply my credit to my future weekly appointments
•me and my minor child cannot be on the same account like all other apps for our other dr offices. We have to have an email for each person even tho all other apps we have used so far let you have one account (especially to include a minor) and we just toggle back and forth. On this app we have to log in back and forth for each person
•when you log in and select remember me, it doesn’t and you still have to log in every single time
•just brIngs us frustration. I now have to keep calling my dr office’s awful billing department to try and get a refund (which we still haven’t gotten for weeks)

Seriously!?

I saw my doctor yesterday, I got a message that I can review the summary of my visit. So I went to their website to see the review which lead me to a page saying I needed to download the app. I downloaded it, then I opened the app and the app sent me to the website, again telling me to download the app. So, I called and spoke to a very apathetic person who treated me like I was dumb. I’m pretty tech savvy so I’m pretty sure the issue is on their end. He had me click on the same stuff I was just clicking on, then put me on hold for about 20 minutes, then all of a sudden without warning they just connected me to my dr.’s office where I left a message. Seriously? Nothing is resolved and I would like to read my summary. I understand how this app is supposed to save time and give us access to our records, but so far it has waisted my time, the person from my Privia and now a nurse that is going to have to return my phone call. Seems like a print out of my summary while I was at the doctor would have saved everyone some time.

Developer Response ,

Thank you for taking the time to leave your feedback. We apologize for any inconvenience you experience. myPrivia's Customer Service team is always here to help at (888) 774-8428. Please let us know how we can best serve you and get you the data summary that you need.

Terrible, useless app

Had to call tech support to find out that I had to change privacy settings in my phone/iPad so the app could work on apple products (this isn’t required with ANY of the multitude of other medical portals/apps I use). The app does not remember login info— have to open “Passwords” every single time. For anything other than messaging a provider, the app redirects and OPENS THE WEBPAGE — it’s not even a functioning APP! Why bother? Just go to the slow-loading, clunky website, because that’s all the app is going to do anyway. Received an email saying I have a balance due. Regardless of whether I click the link in the email, open the app, or go directly to the website, I’m unable to pay the bill for various reasons. Hard to believe intelligent medical practices would ever choose this company to manage their bill paying and records keeping.