myLuminareHealth 4+

Unable to submit reimbursement and confusing app

App doesn’t appear to permit you to submit reimbursement claims and requires a form to be sent by email or mail. In the digital age, this is unacceptable and the app also has 3 cropped images to scroll through with no text or description. I’m not even sure why they’re there.

The app was updated 2 months ago for branding changes. I don’t see any development happening to improve this app.

Developer Response ,

This is great feedback and we are looking into how we could implement this functionality within our mobile app. In the meantime, if you go to myTrustmarkBenefits.com, and sign in with your same user name & password, you will have the ability to attach documents via our message center. Please let me know if you have any other questions! Sincerely, Kylene

Worthless

When I click on a claim, at the bottom of the screen there’s a radio button to ask a question about the claim. The problem is that when I have pressed the button and entered the question, the response I get is that the provider isn’t covered. Seemingly, the screen I see doesn’t matter, and the app mismatches my questions with providers who aren’t depicted on the screen. This happened in the January, and twice today. If I have to make a phone call anyway to get the information, why have the app. Useless and worthless I am removing it.

Developer Response ,

Lynn, I would like to look into this issue for you. Can you email me your user name & the email address you registered so I can see exactly what is happening when you are submitting questions about claims? You can send this information to MobileHB@trustmarkbenefits.com and I will review right away! Sincerely, Kylene

Bad

Would give 0 stars if I could.

The app is basically useless, all it does it says it is “loading” when you try to click on something but basically loads forever so you can’t use any function on it.

This needs to be fixed as I would like to access my health insurance information on my phone, and I am stuck using it since this is the only option I have to try to access this information on a mobile app.