COPC MyChart 4+

I like this app much better than the Healow app. I really like the ability to see results and communications from all healthcare networks that I use. As with any system deployment there are minor big fixes, but the support team seem to be resolving them. This a a great step forward.

COPC did not consider its patients in this conversion.

1. I am not able to send a message to my PCP. since I have a number of health issues I have been frequently sending him messages and asking questions. Can’t do it.

2. I cannot request a prescription refill as my drug list has not been migrated to Epic/MyChart.

3. There is no published phone number for COPC MyChart support. I called the old system support line. Waited 20 minutes to only been given a different number where I waited 60 minutes to talk to someone. They were of no help. This phone number should have been established before the first patient was using the system. Furthermore good records should be taken for all calls a reviewed by COPC management every day.

4. I had to search for a while to connect to my other MyChart providers (OSU and Mount Carmel).

It appears that COPC did not really consider
its patients in this conversion. Very little documentation or an no early videos were provided. We patients are the reason COPC exists and we seem to have been left to fend for ourselves.

I am unable to request refills on my prescriptions, because they were not carried over from the Healow app data. I have to call the office to get refills, until they have been refilled and then they show up on the app.
In addition a blood draw at the lab was not scheduled on my last appointment. I am unable to send a message to the office to request a lab appointment because it doesn’t fit into the selections in the app. So once again I will have to call the office in order get a lab appointment. MyChart was supposed to be a better app than Healow , but in my opinion it is not as good.
Hopefully it will improve, but I am sceptical at this point.
James Wilson