MedMutual

Name: MedMutual
Rating: 4.7 (5154 reviews)
Author: Medical Mutual of Ohio

Health & Fitness

Free

5.2K Ratings
Ages

4+
Years
Category

Health & Fitness
Developer

Medical Mutual of Ohio
Language

EN
English
Size

20.1
MB

Welcome to the MedMutual mobile app. The app provides instant access to your health plan information and tools to help you manage your care. Do you: - Ever forget your health insurance ID card? - Wish you could find in-network providers or facilities from your phone? - Want to check how much a medical treatment will cost? - Need to easily view your out-of-pocket healthcare spending? Don’t sweat it. With the MedMutual app, we’ve got you covered. For more information about all the app’s features, visit MedMutual.com/mobileapp.

Ratings & Reviews

4.7

out of 5

5.2K Ratings

Excellent Customer Service
01/22/2024

getting there one day
I am new to MedMutual and was told that their customer service was good and now that I am utilizing their services I can tell you that everything I had heard was absolutely correct. The Customer service is by far the best I have ever experienced.
Excellent Customer Service
01/22/2024

getting there one day

I am new to MedMutual and was told that their customer service was good and now that I am utilizing their services I can tell you that everything I had heard was absolutely correct. The Customer service is by far the best I have ever experienced.
One of the worst apps I’ve ever used
07/03/2023

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Kind of crazy that a company pulling in $2b of revenue a year can’t build a semi-functional app, let alone one that works as it should. App crashes constantly for no reason, many buttons on the main screen have no functionality or just start a perpetual “loading” status as a spinning wheel pretends to be working on pulling up your current claims. It’s 2023, an app this simple and lacking in any kind of complex design could be written by an 18 year old during a 24 hr hackathon. Good luck getting any use from this app on a first, second, or even third try.
One of the worst apps I’ve ever used
07/03/2023

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Kind of crazy that a company pulling in $2b of revenue a year can’t build a semi-functional app, let alone one that works as it should. App crashes constantly for no reason, many buttons on the main screen have no functionality or just start a perpetual “loading” status as a spinning wheel pretends to be working on pulling up your current claims. It’s 2023, an app this simple and lacking in any kind of complex design could be written by an 18 year old during a 24 hr hackathon. Good luck getting any use from this app on a first, second, or even third try.
Some Things Work & Some Do Not
06/08/2021

Joieleor
Some days I am able to view claims and some days this crashes the app. Some days I am able to see my balances and other days it just spins and spins. I have not been able to view my ID card in over a year. The app acts like it was a successful event, but it triumphantly reveals blank space. Yes, my app is up-to-date and, yes, I have tried the functions more than once. There is no reason for this app to perform so poorly when it used to work very well.
Some Things Work & Some Do Not
06/08/2021

Joieleor

Some days I am able to view claims and some days this crashes the app. Some days I am able to see my balances and other days it just spins and spins. I have not been able to view my ID card in over a year. The app acts like it was a successful event, but it triumphantly reveals blank space. Yes, my app is up-to-date and, yes, I have tried the functions more than once. There is no reason for this app to perform so poorly when it used to work very well.
Many fearures do nothing
05/15/2022

MorgansShadow
Provider search doesn’t work. It prompts you to leave the site and then never goes anywhere. Nothing opens in the app, nothing opens in Safari. Same thing happens if I type the URL for their website into Safari, or go through a Google search and click on the link; the website just never loads. Pretty much what you’d expect from insurance companies and healthcare in the United States; things barely work, and are a hinderance to you getting the care you need.
Many fearures do nothing
05/15/2022

MorgansShadow

Provider search doesn’t work. It prompts you to leave the site and then never goes anywhere. Nothing opens in the app, nothing opens in Safari. Same thing happens if I type the URL for their website into Safari, or go through a Google search and click on the link; the website just never loads. Pretty much what you’d expect from insurance companies and healthcare in the United States; things barely work, and are a hinderance to you getting the care you need.

Our latest release includes new features to make your experience even better: - Mobile Number Management: Easily add or update your mobile number. - Spending Account Balance: If you have a Spending Account, you can now view your balance right from the dashboard. - Pharmacy Benefits: View prescriptions, payment history, and details all in one place. - Performance Enhancements: Bug fixes to continue improving your experience.