Trinity Health MyChart 12+

Lacks has amazing nurses and doctors who make you feel like they are truly there to help you and not just get you in and out… on to the next patient. They have really great communication letting you know how long each treatment will be that you’re coming in for. The only thing I would say is sometimes they are a bit slow on prepping meds. We made a point to make it to each appointment early so we didn’t have to wait for labs or wait for meds to get mixed but it still never failed. Time after time we’d end up waiting for meds and we always arrive as early as we could. Still really like the groups of doctors and nurses at this facility they really do work hard to make sure you have what you need and that you’re doing well through your infusion.

The App is so much better than previous ones Trinity has used. This way I get to contact my doc directly rather than calling the office and trying to explain what I need to a nurse who has no idea who on earth I am or what’s going on with my health. I love that I can request med refills easily through the app. I get appointment reminders, I can make appointments, can see the test results and can even email billing when there’s been a mix up with BCBS. I’m telling you that this app saves me time on the phone and is absolutely the way to manage your health. When I caught Covid, the app allowed my doc to stay in contact with me while I was isolated and because all the docs you see regularly through Trinity/Mercy are listed, I was able to send my Neuro an email letting them know I had to cancel due to Covid…and given I had no voice at the time, the email ability alone was worth it’s weight in gold! If you’re a Trinity patient I highly recommend this app.

The app is very useful and has streamlined a number of functions that previously were difficult. However there are some flaws such as the inability to add a saved payment option on an iPhone XS because the save button is blocked by the nickname box. Also, using online check in doesn’t work (I checked in and the office didn't know that I had). Also there is no positive confirmation of check in nor a way to see that the check in had been seen. I would suggest having a status indicator that shows the user the steps of a check in, like check in submitted, check in confirmed, nurse received, nurse on the way, etc. that way if the front desk missed it you can see that and call in and not need to wait so long. I think it would also be helpful to have a broader set of subjects when communicating with the medical team. Such as adding prescription refill request, new prescription needed, etc. currently the only option is non-urgent medical question but I bet the docs would appreciate a little more bifurcation of issues.