Trinity Health MyChart 12+

I like the fact that I can see all of my results quickly (usually within the day that a test was done)!
What I’m don’t like is when I see a dr. from a different entity ( Trinity vs Spectrum) I get both reports but both don’t look at the things other has entered, which I thought was the reasoning behind having it all in one place.
I got my Covid shots last Jan and Feb through Spectrum, but I still have a notice from Trinity telling me that I need to make an appt to get my Covid shot. Why? And I can’t do anything about it.

The app is very useful and has streamlined a number of functions that previously were difficult. However there are some flaws such as the inability to add a saved payment option on an iPhone XS because the save button is blocked by the nickname box. Also, using online check in doesn’t work (I checked in and the office didn't know that I had). Also there is no positive confirmation of check in nor a way to see that the check in had been seen. I would suggest having a status indicator that shows the user the steps of a check in, like check in submitted, check in confirmed, nurse received, nurse on the way, etc. that way if the front desk missed it you can see that and call in and not need to wait so long. I think it would also be helpful to have a broader set of subjects when communicating with the medical team. Such as adding prescription refill request, new prescription needed, etc. currently the only option is non-urgent medical question but I bet the docs would appreciate a little more bifurcation of issues.

Having been a spectrum patient in the past moving to Mercy Health and coming back to Spectrum for pain management and spinal care, I find the coordination or linkage with a Hospitals is wholly and totally ineffective not only was the implementation at Mercy and epic failure but information is still incorrect on their system while your system carries information that is outdated and is still calling and giving me reminders for stuff that I don’t even have those doctors anymore. One thing that seems to be pretty effective though as you find a way to rattle on for $20 statement with emails texts and messages in the portal so perhaps I’ll pay the $20 and maybe you’ll get your act together