myNumotion 12+
myNumotion Customer App
United Seating and Mobility, LLC
-
- Free
Screenshots
Description
Real-time order information, schedule appointments, live-chat with reps and more with the myNumotion app.
We know the world of mobility can be complicated for both new and experienced CRT users. Wondering about the status of their order should not add to that complication. Providing self-help access to our customers during key touchpoints throughout their journey can make a huge difference for them – and for us at Numotion.
The myNumotion app provides customers with a more interactive experience and gives them access to self-service tools from their mobile device or computer.
What’s New
Version 12.0
We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance.
Ratings and Reviews
Odd and not very useful
The user controls are clunky and weird. Reminds me of a scheduling web site from 1999.
I was able to reschedule a maintenance appointment with it after getting a text reminder, but it won’t actually display the maintenance appointment under Appointments. The appointment selector requires you to search on a 7 day basis to find an appointment. Definitely not what I’d expect.
The MFA email verification never arrived, I asked for a resend, and it arrived after 5 minutes of waiting.
Order Status only displays original purchase info, no repair equipment orders.
Equipment History only displays original chair delivery.
Next to nothing on information
Your order only shows you the basic information and frankly is behind where it actually is. It took several days to update after getting approval through insurance.
A great improvement would be to link the app on Numotion’s side to the information upon receipt. Get approval from the insurance, automatically update account accordingly. Receive an individual part, update automatically and SHOW which parts are missing & their ESTIMATED arrival.
Allow us to explore other tabs on the order page. When were they started and when were they completed. For tabs not started yet, what kind of tasks are expected during that process. Being locked into only the current process and with such limited expectations during it, it’s not terribly useful.
Another thing that should be considered added is a virtual chair based upon what your order is along with videos on how to use it. You can do anything in a virtual world, so why can’t you see and learn about your chair before it arrives?
Next to nothing
There's next to nothing on my account. After being with Numotion for over 10 years, I thought I would see more information. Some things that I'd like to see in the app... •Service calls made and what was addressed. • Notification when a company that supplies my equipment goes out of business. (e.g. Leisure-Lift) •Dates when paperwork was sent /received to /from entities that are involved with my account.
***This app REQUIRES the user to LOCK their mobile device or it won't work. **************
App Privacy
The developer, United Seating and Mobility, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- United Seating and Mobility, LLC
- Size
- 38.2 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
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English, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 12+ Infrequent/Mild Mature/Suggestive Themes Infrequent/Mild Medical/Treatment Information
- Copyright
- © 2023 Salesforce.com, inc. All rights reserved.
- Price
- Free