myNumotion 12+

The user controls are clunky and weird. Reminds me of a scheduling web site from 1999.

I was able to reschedule a maintenance appointment with it after getting a text reminder, but it won’t actually display the maintenance appointment under Appointments. The appointment selector requires you to search on a 7 day basis to find an appointment. Definitely not what I’d expect.

The MFA email verification never arrived, I asked for a resend, and it arrived after 5 minutes of waiting.

Order Status only displays original purchase info, no repair equipment orders.

Equipment History only displays original chair delivery.

Your order only shows you the basic information and frankly is behind where it actually is. It took several days to update after getting approval through insurance.

A great improvement would be to link the app on Numotion’s side to the information upon receipt. Get approval from the insurance, automatically update account accordingly. Receive an individual part, update automatically and SHOW which parts are missing & their ESTIMATED arrival.

Allow us to explore other tabs on the order page. When were they started and when were they completed. For tabs not started yet, what kind of tasks are expected during that process. Being locked into only the current process and with such limited expectations during it, it’s not terribly useful.

Another thing that should be considered added is a virtual chair based upon what your order is along with videos on how to use it. You can do anything in a virtual world, so why can’t you see and learn about your chair before it arrives?

I was told to down load the app to follow the order process. I could never get in so I called the 800 number. I left my number in the cue but then they said they would send me an email which never came twice. I was on hold both days for 15 min. Not bothering any more. Will call the company and bother them every few days I guess. I would give it 0 stars and the people who answered the phone too.