MyRepChat 4+

Unreliable, lacking features

The app was strongly suggested by both IT dept and legal. Incoming phone calls are often dropped or sent to vm the second I attempt to answer. I have to call the client back because I’m unable to answer their call. Some texts do not arrive at all, yet some do. I’m in the same location on the same phone so I’m unsure what causes the issue. I’ve called support, uninstalled the app and reinstalled, restarted the phone, everything suggested with no results. Now the app indicates unread messages. I click on the dashboard indicating unread messages then a screen appears saying you have no unread messages. The unread messages still there. Also, clients and employees often use group texts when needing to text a team. This doesn’t support group texts. When receiving group text it looks like one-on-one. Replies leave out critical members.

Tons of problems

We’re required by compliance to use this app and I routinely miss text messages even though I have 100% of my notification settings on. Half the time it shows I have a text when I don’t, the other half it shows nothing and I find out days later that a client sent something. It’s always some settings excuse, they never fix anything and we’re stuck with this garbage because there’s no alternative. Makes me look like I’m not paying attention to client communication, which is the #1 problem and something I do everything I can to avoid.

Developer Response ,

This is not a problem with the app, but rather with your phone. Please contact support@ionlake.com so we can help as giving a bad review provides zero opportunity for us to do that.

Frustrating Experience with MyRepChat!

As someone mandated to use My Rep Chat for compliance reasons, I’ve encountered numerous issues that have made my experience with the app incredibly frustrating. From persistent sign-in problems to frequent freezing, and unreliable integration with the account system, My Rep Chat falls short on multiple fronts. The app’s glitchy performance necessitates regular deletion and reinstallation, adding an unnecessary burden to an already cumbersome process. Overall, my time with My Rep Chat has been marred by technical difficulties, making it a subpar solution for its intended purpose.