iPhone Screenshots

Description

MySafaricom App provides an easy and efficient way for customers to access Safaricom products and services under one roof.

With the MySafaricom App you can:

M-PESA SEND MONEY- Select your contacts directly from your phone book, Hakikisha the name of the person you are transferring money to & check the transaction charges before hitting the send button.You can also share M-PESA transactions once completed.

LIPA NA M-PESA – Shop and pay your bills with ease at your favorite stores

TOP UP - Recharge your number and your loved ones by selecting their number directly from your phone book.

SCAN Scratch card to Top up easily

DATA PLANS – Easily buy Data bundles without expiry or Data bundles with expiry including All in One Data bundes

VIEW BALANCES - View your account balances for Data, Bonga, Airtime or Credit limit

HOME FIBRE - Safaricom Home Fibre customers will be able to pay or change their Home Fibre plans

E – Paper - Access your daily digital newspaper with superior customer experience

What’s New

Version 1.9.0

This update provides a couple of new features:
- E Newspaper
- Send To Many
- Securenet
- Send Money/ Agent Withdrawal favorites
- Bonga Rewards and Statements
- Discover Page Revamp
- Pay Me Redirect
- Non Home Fibre Customer Redirect
- Bug Fixes

Ratings and Reviews

4.8 out of 5
3.3K Ratings

3.3K Ratings

tnjuguna ,

I love the dark theme

The new features including spend report and app graphics are amazing. This app has been improving every time I use it. Keep up the fantastic job Safaricom team!!!

Developer Response ,

Glad you love it. We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at customercare@safaricom.co.ke Have a wonderful day!

Nasr9 ,

Is this English or Swahili?

What does PUK mean? What is a Bundle? How does “No expiry” expire???

I ask them several times for the meaning and the agents certainly don’t know, the app always says “No records found” if it even works at all. Be careful using this, I bought 25GB of data last month with “No Expiry” and it just expired! How does that happen? I have never even used more than 2GB a month on my unlimited plan in the States! I try to ask them what does this mean, is it Swahili or English? “Bundle is Bundle.”
Worst of all they don’t even seem to care because they know you haven’t much of a choice, Safari-Con is practically a monopoly.
Be careful spending any money on this service.

Iburuka ,

Customer Service/Unnecessary Charges

Customer service is not consistent. There many unnecessary charges to customers for services provided. For a top mobile company like Safaricom, this mainly due to monopoly because you’ve assumed that you’re the best and the competitors are not upto the task. This is not right because it seems like there lot complacency which eventually leads to failure because companies with better ideas will come and Safaricom irrelevant.

App Privacy

The developer, Safaricom Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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