MySafaricom App provides an easy and efficient way for customers to access Safaricom products and services under one roof.
With the MySafaricom App you can:
M-PESA SEND MONEY- Select your contacts directly from your phone book, Hakikisha the name of the person you are transferring money to & check the transaction charges before hitting the send button.You can also share M-PESA transactions once completed.
LIPA NA M-PESA – Shop and pay your bills with ease at your favorite stores
TOP UP - Recharge your number and your loved ones by selecting their number directly from your phone book.
SCAN Scratch card to Top up easily
DATA PLANS – Easily buy Data bundles without expiry or Data bundles with expiry including All in One Data bundes
VIEW BALANCES - View your account balances for Data, Bonga, Airtime or Credit limit
HOME FIBRE - Safaricom Home Fibre customers will be able to pay or change their Home Fibre plans
E – Paper - Access your daily digital newspaper with superior customer experience
This update provides a couple of new features:
- E Newspaper
- Send To Many
- Send Money/ Agent Withdrawal favorites
- Bonga Rewards and Statements
- Discover Page Revamp
- Pay Me Redirect
- Non Home Fibre Customer Redirect
- Bug Fixes
Ratings and Reviews
I love the dark theme
The new features including spend report and app graphics are amazing. This app has been improving every time I use it. Keep up the fantastic job Safaricom team!!!
Developer Response ,
Glad you love it. We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at email@example.com Have a wonderful day!
Is this English or Swahili?
What does PUK mean? What is a Bundle? How does “No expiry” expire???
I ask them several times for the meaning and the agents certainly don’t know, the app always says “No records found” if it even works at all. Be careful using this, I bought 25GB of data last month with “No Expiry” and it just expired! How does that happen? I have never even used more than 2GB a month on my unlimited plan in the States! I try to ask them what does this mean, is it Swahili or English? “Bundle is Bundle.”
Worst of all they don’t even seem to care because they know you haven’t much of a choice, Safari-Con is practically a monopoly.
Be careful spending any money on this service.
Customer Service/Unnecessary Charges
Customer service is not consistent. There many unnecessary charges to customers for services provided. For a top mobile company like Safaricom, this mainly due to monopoly because you’ve assumed that you’re the best and the competitors are not upto the task. This is not right because it seems like there lot complacency which eventually leads to failure because companies with better ideas will come and Safaricom irrelevant.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Safaricom Limited
- 78.7 MB
- Requires iOS 12.1 or later.
- iPod touch
- Requires iOS 12.1 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2020 Safaricom Limited
With Family Sharing set up, up to six family members can use this app.