MyServiceMac 4+

All the other reviews are really old. I just had my loan transferred, first payment effective today, I registered online, and then added this app and logged in with no problem at all. Can see all of my loan info as well as all history. Multiple options for payment, and link to learn about your loan. Hasn’t crashed yet, and I’ve been in and out of it multiple times. 5-stars as of today’s date.

The App works and is functional yet I am not impressed by the UI and the overall design of it. There is certainly room for improvement and it’s slightly disappointing when compared to other finance-related apps like bank apps and others. For example, there was a notice today that ServiceMac had problems and autopay withdrawals were going to be late for several days. There was no announcement in the app. I found an announcement in the website about the issues they were facing, which makes me believe that the app needs either better integration with the website available data or better maintenance.

I was also disappointed that there was no iPad app. I think this would be a great addition. The bigger screen would make it easier for users owning iPads to navigate accounts.

Overall it is a good app, but lacking of more frequent and visible (user oriented) “continuous improvement”.

We recently did a refi and they set up the account through service Mac... downloaded the app and everything works fine. I read the negative reviews from over a year ago so was hesitant but they did fix any bugs. Setting up payment is cake I’m not sure what else you would expect from the app it’s pretty much just like a normal bank app.