I put in a dispute because someone overcharged me and the lady I talk to misunderstand me. This led to them dis activating my card WITHOUT telling me that they were doing it. I went to go use my card today and it wasn’t working and I had no idea why. We’ll come to find out after messaging like 7 people calling 4 more that I have to get an entirely new card because they can’t reactivate my card. Something needs to change. I was also giving misinformation by one of the agents that if i canceled the dispute that they could unlock my card. I now have to wait 7-10 DAYS or pay $24 to get a new card tm. This is absolutely ridiculous. First, you should notify people if you lock their card, especially because you don’t know that it was them in their account, there could be others that have access to those things. Second, you should make it so people are able to get their cards to work after something like this because I don’t have time to wait for a new card. I am a very busy person and don’t really have time to not be able to use my card. How am I supposed to eat? I don’t carry cash because I get paid through this app and there aren’t any ATMs near me to get it out. This needs to change. I do however really like this card and like that I can save things in labeled envelopes and see how much money I have at any given time. I also like that I can see exactly where I spent my money whenever I would like to.

As a new security feature, wisely declines transactions and then sends you a text message asking if this is you, before the transaction can be tried again and approved. While this isn’t necessarily a bad feature it’s certainly ANNOYING. Every single purchase I make is declined first before I can actually make the purchase! Rent? DECLINED. I get a text asking if it’s me I say yes and then try again. Sending money through Apple Pay? DECLINED first before I am able to money. Childcare expenses? DECLINED. Everything is DECLINED under the pretense of “suspicious activity” even though these are my normal expenses. I tried reaching out twice to customer service to see if this could be resolved. I wanted to know if this was a feature I could potentially turn off. If not I wanted to know how long it’d take for my purchasing habits to be learned before I would see a decrease in card declines. I was basically told to just continue what I’ve been doing, get the message and respond yes and re-try my purchases. But that’s just wildly inconvenient to have every purchase denied first before I can make the purchase. And I haven’t traveled out of state or anything. Basic bills and necessities denied consistently is ridiculous. I will not be using this for much longer.

I am a client of your bank. I had problems with my account and eventually it was blocked. The reason was not given. I did not make any suspicious manipulations with the account. This account was opened for me by the company where I work on Work and Travel. Now I can’t get my salary, which I earned all summer. I tried to open a new account online, but they told me that they simply cannot open a new account for me. I did not notice any interest in solving my problem from the bank employees. Everyone just says that they cannot help and that’s it. I am very upset that this situation happened and that I am forced to fight for my honestly earned money and cannot get it. I am desperate and I really ask the bank to respond and help me solve this problem. I would not like to solve this problem through the next higher authorities. I hope the bank will start working on the mistakes, improve the quality of customer support and make using the account more convenient and problem-free, so that people will finally want to use your bank. I really hope for your responsiveness and am waiting for an answer to the question: "What should I do in this situation?" I would like only positive emotions to arise when your bank is mentioned, unfortunately, at the moment the experience with my account causes only negativity and disappointment.

Honestly everything was wonderful until the new update where you have to verify every single f.in transaction, I tried talking to the agents but the chat option kept kicking me out and every time it restart I had to reexplain my issue which was kinda hard to explain. I talked to the supervisor too but nobody can do anything about the issue, I also have to wait thirty days to use my card even tho they said my card still “active” I accidentally opt-out of the sms where I have to verify every transaction(not knowing about the update that it was a MUST) if it is a MUST VERIFY, why to even add the option to opt-out ? Now get this - wisely card was my only card I was able to use because I get paid later and, the reason I need to use wisely is for being able to get paid early(so I transferred my money there, needed to pay for food and gas to get home, and instead got humiliated at ten places just because my card kept declining. Now they said I could do it virtual payments or transfer virtually but my card still blocked!!! So I cannot even do that. As I am currently walking towards home like a dog and 21miles away from home plus no food in my stomach, upset writing this. I need to find another platform but wisely I ain’t gonna use anymore. Such a terrible experience.