Natural - Imagine Simplicity 17+

I and my friend had this for a week,and placed our first orders used the coupon. After couple days both our orders had been canceled and the coupon can’t used anymore. I bought a different items with different address still get canceled. There’s no way to contact them. I leave a message and no one relying.

Let me start off by saying I absolutely love the idea of this app. It’s a total all in one type of thing where you can shop from just about anywhere. However, it dos have a few bugs I’ve noticed so far. For one, on a recent order I made I used a singular point on the app for a recent order I made and it took off 100 (aka 100 dollars of spending money.) I contacted customer support and the first guy wasn’t very helpful, he told me I would get a complete refund to my card and that the order was cancelled, but nothing about my points. When I directly addressed the issue with the points he just said the same thing about refunding my card. I asked them to make a ticket over, and he did. The other support agent was really nice and gave me 15$ worth of credit on the app. The whole issue took maybe 2 hours to resolve which is still fairly quick but wasn’t fun to have to deal with. It’s still a solid app but it’s still new with some bugs that should be worked out.

Contacted customer service in regards to an issue with a gift I received. Never got a response. Finally was able to claim the gift after randomly pressing on the button at different times of the day. The order seems to be stuck at confirming mode. Customer service does not respond at all via email or message. How can I rely on a service like this when no one can even help me with my inquiries?

Additionally the app is very slow. I’ve had issues putting items into the cart because it’ll keep saying out of stock when it really isn’t. The home page is very confusing because one day the “buy something” option will be there but disappear the next day, leaving me with no option to buy anything.

Terrible. Not sure when the order will be processed or how if it can even be cancelled at this rate. What a waste of time.