Navy Federal GO Prepaid 4+

These people are in capable of customer service skills. Nobody’s on the same page they’re in capable of even holding accountability to each department. Everybody wants to point fingers in the air and use an automated service by saying I’m sorry you feel this way I’m so sorry but there’s no accountability behind their statement, my experience as a loyal consumer is, I’m paying these people to keep my money but then when I’m asking to transfer money from the gold card to my checking account of sudden, I have no access to the app and I have to troubleshoot the app myself! So then what am I paying you to keep my money for so I can do everything myself I close the account today I will never do business with this garbage card. If you need stress in your life and you’re angry, do business with these people, but if you’d like peace in your life, in a smooth transition, where if you need to move money out from the garbage go, kart, do not do business with these people. They’re very incapable of even doing the simplest thing which is customer service skills and communication and listening.

The customer service reps don’t even know what is going on anymore. I have been calling in for months, since the initial release in March, and have gotten zero help or answers. This last time I called, I finally got an honest rep who literally said “None of us know what is going on, they won’t tell us anything, we learn about all the issues when the customers call in. There is no timeframe for fixing anything.” I am furious. Navy Federal marketed this program as a BUDGETING TOOL. So that’s what we use it as! And now we are screwed because we can’t budget properly anymore, and I’m about to switch back to good hard CASH because this entire program is just one giant joke on all of us to get us to abandon ship and use credit cards instead so the bank makes more money off of it. After 8 months of ZERO FIXES since the release, I’m convinced that’s what they want - for us to stop using this program so they can make more money off of credit usage. Screw you, Navy Federal.

Horrible App. They need to read the reviews, listen to feedback from customer calls and make some changes with the service and team members. When trying to log into the app, I kept getting kicked out to the main screen to either create an account or activate my card. I called and was transferred to someone in the “apps” department. Juan had NO CLUE on what to do or say. After explaining my issue, his next response was to ask for my card number and name on card. I asked him why, and he responded that he was going to tell me my current balance and recent transactions. I DIDNT CALL YOU FOR THAT!!! I wanted to know what was going on my access to the app, the main purpose of having the app was for convenience of not having to call someone. He then responded that he didn’t know, he will submit a ticket to have someone reach out in 3-5 days. WHAT?!?! Soooo who are you again Juan, what department is this again?!?! Make it make sense Navy Federal…