NBT Bank

Focused on What Matters. Our Mobile Banking app provides you with the convenience of managing your personal or business finances anytime, anywhere from your iOS device. 


Enrolling in Mobile Banking is easy! Simply download the app and click the “Register” icon on the main screen. If you are a business customer, please visit your local branch for more information or to enroll.  

• View account balances
• View recent transactions
• Transfer funds between your NBT accounts and accounts held at other financial institutions• Pay bills
• Add, Edit, Delete Bill Pay Payees
• View and modify future scheduled Bill Payments
• View recently processed Bill Payments
• Send and receive money to friends, family, and others with just their email address or phone number
• Deposit a check with Mobile Deposit
• Locate ATMs or Bank Offices by city, state, zip code or use of your device’s Geo-Locator
• Open an account
• Make a loan payment
• Setup more than 20 real-time account alerts
• View up to 7 years’ worth of check and deposit images
• Enroll in biometric authentication to sign in quickly and easily.
• Enroll in Fast Balances to see current balances without logging in.
• Contact our Call Center for Customer Service assistance by phone or e-mail Business Only Features

Business Only Features
• Initiate and approve ACH & Wire transactions
• Access Positive Pay / ACH Reporting


NBT Bank is an independent community bank based in Norwich, N.Y. We offer personal banking, business banking and wealth management services across locations in seven states, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine and Connecticut. More information about NBT is available online at Member FDIC.  


For assistance, please contact 1.800.NBT.BANK (1.800.628.2265) or  


When it comes to protecting your personal or business finances you can never be too careful. For tips and additional information on how to use Mobile Banking safely and securely, visit: 

Access to your personal or business accounts is available through use of this single Mobile Banking. NBT Bank Mobile Banking is FREE to all NBT customers. Mobile Carrier standard data and message fees may apply. 

Use of the Mobile Banking app and any of its features demonstrates understanding and consent of the NBT Online and Mobile Banking Terms and Conditions. Member FDIC

What’s New

Version 19.2.0

We’re on a mission to make banking easier.

Introducing our completely redesigned Mobile Banking experience. This update introduces an array of new features including increased transaction history, real-time account alerts, Fast Balances, and extended check & deposit image history. We’ve also given the entire app a face-lift with a fresh, clean and modern design and we’ve made it easier than ever before for new users to enroll and get started quickly – enabling enrollment right through the app for personal accounts.Let us know how we’re doing by rating our app in the App Store®.

Ratings and Reviews

4.5 out of 5
6.8K Ratings

6.8K Ratings

DejaBlack ,

Overall good !!

Only thing I don’t like is how long it takes for my check to clear once I deposit it with a snapshot...I’m better off just going to the bank it clears right away at the teller and the app takes a day or 2 SMH...thank you for developers response however when it’s processed in is available the same day and that is how I will continue to do business IN PERSON !

Developer Response ,

We appreciate the honesty! Any check deposited either through the mobile app or in person is subject to a one day processing hold. In some instances, we do offer immediate availability to check deposits however that would be up to the discretion of the branch.

i hate NBT bank app ,


I’ve had this app for a while now and have had no issues with it. But today it made me update the app, which I did. Then while logging in it made me set up a bunch of security questions and answers, which I did. Then when trying to log in it asked for the answers to the questions that I just set up, so I gave the correct answers. ( I know 100% they were the correct answers because I just got done setting up those answers) but the app said my answers are all wrong and now I am locked out of my own account. Then when trying to call the number it gave me to call if I had issues, the phone number doesn’t work. The app was completely fine before the update. Now it won’t let me into my own account when I know for a fact I’m using the correct log in information. Would not recommend using this app any longer.

Developer Response ,

We are sorry to hear you are having trouble with accessing your digital banking! With the update we have also implemented new security features to protect our customers funds. If you are still having trouble logging in, please call our Customer Service at 1-800-628-2265 and someone can assist you with regaining access to your digital banker.

mj47?8 ,

Slow to connect

The app seems to be slow to connect and sometimes it will not connect at all. (More often than not I get the spinning wheel icon and it doesn’t connect) I never had the problem with the old app.
Since the new app, I had a monthly transfer that did not automatically go through to another bank like it has for years. I called the bank they said it must’ve been caused by the upgrade.??
The extra security doesn’t bother me, the more the better.

Developer Response ,

We're disappointed to hear you're having trouble logging into our Digital Banking platform! If you're still experiencing this issue, please contact our Customer Service team at 1-800-628-2265.


NBT Bancorp, Inc.
112.6 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, French, Spanish

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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