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Description

NBT Bank

Focused on What Matters. Our Mobile Banking app provides you with the convenience of managing your personal or business finances anytime, anywhere from your iOS device. 

GETTING STARTED

Enrolling in Mobile Banking is easy! Simply download the app and click the “Register” icon on the main screen. If you are a business customer, please visit your local branch for more information or to enroll.  

FEATURES
• View account balances
• View recent transactions
• Transfer funds between your NBT accounts and accounts held at other financial institutions• Pay bills
• Add, Edit, Delete Bill Pay Payees
• View and modify future scheduled Bill Payments
• View recently processed Bill Payments
• Send and receive money to friends, family, and others with just their email address or phone number
• Deposit a check with Mobile Deposit
• Locate ATMs or Bank Offices by city, state, zip code or use of your device’s Geo-Locator
• Open an account
• Make a loan payment
• Setup more than 20 real-time account alerts
• View up to 7 years’ worth of check and deposit images
• Enroll in biometric authentication to sign in quickly and easily.
• Enroll in Fast Balances to see current balances without logging in.
• Contact our Call Center for Customer Service assistance by phone or e-mail Business Only Features

Business Only Features
• Initiate and approve ACH & Wire transactions
• Access Positive Pay / ACH Reporting

ABOUT 

NBT Bank is an independent community bank based in Norwich, N.Y. We offer personal banking, business banking and wealth management services across locations in seven states, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine and Connecticut. More information about NBT is available online at www.nbtbank.com. Member FDIC.  

CONTACT

For assistance, please contact 1.800.NBT.BANK (1.800.628.2265) or customerservice@nbtbank.com.  

SECURITY

When it comes to protecting your personal or business finances you can never be too careful. For tips and additional information on how to use Mobile Banking safely and securely, visit: https://www.nbtbank.com/Personal/Customer-Support/Fraud-Information-Center 

Access to your personal or business accounts is available through use of this single Mobile Banking. NBT Bank Mobile Banking is FREE to all NBT customers. Mobile Carrier standard data and message fees may apply. 

Use of the Mobile Banking app and any of its features demonstrates understanding and consent of the NBT Online and Mobile Banking Terms and Conditions. Member FDIC

What’s New

Version 19.2.2

New Features!
* eStatements: Quickly and easily view eStatements by clicking Accounts > eStatements
* Auto Capture: Now when making a mobile deposit, simply hover your device over the check and the picture will be taken automatically.

Ratings and Reviews

4.6 out of 5
15.4K Ratings

15.4K Ratings

B5girl ,

Mrs Hinlicky

The new app keeps telling me to update my mobile phone number which when I check on it it’s correct but I hit update anyway. It also has a work number that I have tried to delete and it will not delete it so I called customer service and spoke to someone who did it manually and said that it would take a few minutes and come off. I even got notification that my profile has changed and when I go back on the app the number is still there.

Developer Response ,

We are sorry to hear this! If the phone number has not been updated correctly, please send an email to NBTcares@nbtbank.com so this can be escalated and corrected. We apologize for any inconvenience!

Dominic Sims ,

If i could give no stars i would, Horrible App!

I’ve been with NBT for a little over two years now and about two months ago they shipped out a new overhaul of their app. I was super happy when it came out cause the old version of the app was absolutely awful. But after about two months of using this new version I’m starting to realize it’s just as terrible. Same glitches, same errors and they rarely get fixed. Now i like NBT Bank as a whole but every time i use this app i wonder why I’m still with them. I want to leave this bank based solely off of the mobile banking and how much of a headache it is. At least three times a week when i try to access the app it tells me i have the wrong password, which i don't cause the password is saved into my phone. What ends up happening is my account gets locked out and i have to call customer service to get it unlocked and if it happens on the weekend i have to wait till Monday to be able to get it unlocked. Please NBT fix your app and your system cause it does not work!

Developer Response ,

We're sorry to hear you're not enjoying the digital banking update! Please send an email to NBTcares@nbtbank.com - we would be happy to address any concern you may have. We appreciate any feedback received from customers like yourself as it gives us an opportunity to improve our user experience.

disgruntledcarowner ,

NBT Vulture Capital

Choose a different bank. They are a predatory loan servicer, which is clear if you try to use this app for a loan account. They don’t allow you to make principal only payments, they make it nearly impossible for you to make a payment with a checking account through a different bank, and the overall interface of the app also makes it incredibly difficult to both find your due date and submit a payment. You have to click “more details” three times to see your due date and payment due amount; then, your account is not eligible for bill pay. You have to link bank accounts (this is the only way) with the small deposit transaction confirmation which always takes days. Then, when you click “submit payment,” it makes you click it twice but the second button is out of view on the second screen, meaning that it’s easy to miss and not fully submit your payment.

These are predatory banking practices in hopes that they are able to charge you higher fees for late payments and that they will get more interest out of you by not allowing you to pay on principal.

I did not fall victim to any of these vulture capitalist techniques, but I have with other companies in the past. I recognize deceptive tech when it comes to interface.

Use a different bank. 0 stars if possible.

Developer Response ,

We're disappointed to hear of your experience with us and appreciate the feedback! Please know that we do offer multiple options easily found within our mobile banking app that allows customer's to make a payment. Feel free to reach out to us at NBTcares@nbtbank.com - we'd be more than happy to discuss the options available.

App Privacy

The developer, NBT Bancorp, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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