NBT Bank 4+

I try to keep my finances in check and not overspend but sometimes mistakes happen…not sure if it’s cause I’m a new costumer or not but there seems to be a little leeway on funds entering and exiting my old bank the backwards “Community” they are would be consistent now only using a select few stores u would think debits would hit fairly consistent yet it would b anywhere from 12hrs to 12 days sometimes before registering and banking on the few hrs I haven’t balanced my account like the old days when ya had to lol in years so I’d b off time to time and them barstards would charge me an overdraft sometimes before the actual debit!! So like I said I hope it’s not because I’m new and NBT will also do the same but thus far I love NBT and plan to buy my second forever home in life and plan to use them for that as well! Ty for the exceptional service NBT

We appreciate the positive feedback - thank you for sharing!

The new app keeps telling me to update my mobile phone number which when I check on it it’s correct but I hit update anyway. It also has a work number that I have tried to delete and it will not delete it so I called customer service and spoke to someone who did it manually and said that it would take a few minutes and come off. I even got notification that my profile has changed and when I go back on the app the number is still there.

We are sorry to hear this! If the phone number has not been updated correctly, please send an email to NBTcares@nbtbank.com so this can be escalated and corrected. We apologize for any inconvenience!

I’ve been with NBT for a little over two years now and about two months ago they shipped out a new overhaul of their app. I was super happy when it came out cause the old version of the app was absolutely awful. But after about two months of using this new version I’m starting to realize it’s just as terrible. Same glitches, same errors and they rarely get fixed. Now i like NBT Bank as a whole but every time i use this app i wonder why I’m still with them. I want to leave this bank based solely off of the mobile banking and how much of a headache it is. At least three times a week when i try to access the app it tells me i have the wrong password, which i don't cause the password is saved into my phone. What ends up happening is my account gets locked out and i have to call customer service to get it unlocked and if it happens on the weekend i have to wait till Monday to be able to get it unlocked. Please NBT fix your app and your system cause it does not work!

We're sorry to hear you're not enjoying the digital banking update! Please send an email to NBTcares@nbtbank.com - we would be happy to address any concern you may have. We appreciate any feedback received from customers like yourself as it gives us an opportunity to improve our user experience.