NBT Bank
Convenience counts. NBT Bank Mobile Banking provides you with the convenience of managing your personal or business finances anytime, anywhere from your iOS device.

NBT Bank Mobile Banking is available to all NBT Online Banker and NBT Online Banker for Business customers. To use this App, customers must first register for Mobile Banking through their NBT Online Banker account. If you are not an NBT Online Banker customer and wish to enroll, visit

• View account balances
• View recent transactions
• Transfer funds between your NBT accounts and accounts held at other financial institutions
• Pay bills
• Add, Edit, Delete Bill Pay Payees
• View and modify future scheduled Bill Payments
• View recently processed Bill Payments
• Send and receive money to friends, family, and others with just their email address or phone number
• Approve drafted ACH/Payroll/Wire transactions (business customers only)
• Deposit a check with Mobile Deposit
• Locate ATMs or Bank Offices by city, state, zip code or use of your device’s Geo-Locator
• Open an account
• Make a loan payment
• Contact our Call Center for Customer Service assistance by phone or e-mail

NBT Bank is a full-service community bank providing personal banking, asset management and business services in upstate New York, Pennsylvania, northwestern Vermont, western Massachusetts, New Hampshire and Maine. NBT Bank and its parent company, NBT Bancorp Inc., are headquartered in Norwich, N.Y.

For assistance, please contact 1.800.NBT.BANK (1.800.628.2265) or

When it comes to protecting your personal or business finances you can never be too careful.

For tips and additional information on how to use Mobile Banking safely and securely, visit:

Access to your personal or business accounts is available through use of this single NBT Bank Mobile Banking application. Access to your personal or business accounts is defined through your unique NBT Online Banker or NBT Online Banker for Business login ID. Only one Mobile Device may be registered to each of your NBT Online Banker or NBT Online Banker for Business login at any time. NBT Bank Mobile Banking is FREE to all NBT Bank Online Banker customers. Mobile Carrier standard data and message fees may apply.

Use of the NBT Bank Mobile Banking app and any of its features demonstrates understanding and consent of the NBT Bank Mobile Disclaimer accessible within NBT Online Banker and NBT Online Banker for Business.

Member FDIC

What’s New

Version 3.1.3

Thanks for using NBT Bank Mobile Banking! This update includes the following enhancements and new features:

•Miscellaneous enhancements and performance improvements.
•Bill pay enhancements.
o (New) Add/Edit/Delete Bill Pay Payees
o (New) View recently processed Bill Payments
o (New) View and Modify future scheduled Bill Payments
o (Improved) Streamlined workflow for initiating a new Bill Payment. Simply tap on existing payee, enter an amount, select a deliver by date and click "Pay"!
•Introducing Mobile person-to-person payments!
o You can now send and receive funds to friends, family and others quickly and easily, right through the NBT Bank Mobile Banking app.
•We’re listening to your feedback. Let us know how we’re doing by rating our app in the App Store®.

Ratings and Reviews

1.9 out of 5
193 Ratings

193 Ratings

ad3m229! ,

Confusing UI and generally unhelpful app

You have to go to the website from the contact section to get to a point where you access the form for reoccuring ACH. It makes no sense that one-time ach is within “other” services. When an account type is installment loans, “PAY my loan” should be a button from the account page which would bring you into the ach - one time or reoccuring set up wizard. also there’s nothing in my account or an email,etc that tells me that the ach setup was successful and that there are pending ACHs/pending payments tied to my account. So I hope my payment works? I also tried to print my ach setup page using the “print” button on the page- it did nothing. Please prioritize your mobile app on your backlog with your development team.

morgy kee ,

This app is terrible!!!

This app is incredibly unhelpful. I switched over from Community Bank to NBT Bank recently due to relocation. The Community Bank app is very organized & laid out perfectly. I can see what my charges are in detail, specifically what was taken out/put back in, the dates are always clear, & the font is perfect size with color codes for withdrawal & deposit. This NBT app is absolutely worthless. The font is huge & fat, as if I’m on a child’s game. The set up reminds me of something I would’ve been using back in 2008. It’s not updated & it’s not professional looking at all. It doesn’t have any detail behind the charge. You cannot see if money was deposited or withdrawn, you can hardly tell what’s going on at all. The overall set up is lazy & unorganized. I rely on the app a lot because I’m never at home near a laptop. Even the online banking is pitifully pieced together. I’m very disappointed in the lack of convenience this app brings to me. It needs an update & it needs it fast, please!!

RandomRibbons ,

Face ID Not Working to Log In

I never used to have a problem with this app. It’s not very visually appealing, but it’s a banking app so I don’t particularly care. I love that I can take a picture of a check and deposit it that way, which is what I almost always do. For my banking needs, it meets pretty much everything I need.

But within the past month or two, Face ID has stopped working to login. It still saves my account number, but I have to enter my password every time. It’s not the end of the world, but it is inconvenient. I’ve tried turning it on and off in both my phone settings and the app settings, and nothing. Hopefully it will get fixed in a future update because it’s annoying to say the least.


NBT Bancorp, Inc.
12.6 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, French, Spanish

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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