NCG Cinemas 4+

One Major Issue

The app in general is ok in terms of finding a movie and showtime, but the huge issue is no cart to access selections. I picked specific seats, went to check me rewards, and then I couldn’t go back anywhere to finish buying tickets. That’s the most basic thing to be able to do, and I can’t. It said my seats would be “held” for about 10 minutes, and about 30 minutes later, the seats I picked are still grayed out. Even the website doesn’t have a cart to hold tickets. This needs to be fixed.

App doesn’t work, not one single part of it!

Previous app or version of the app worked fine, but everyone involved in the current app needs to be fired and sent back to kindergarten because even kindergarteners these days could design an app that is better laid out and functions better. Can’t login, where are the movies? (I know you scroll down on the Home Screen but it is no intuitive and nothing tells you to, why not just have a tab that says “showtimes” why is that so hard) there’s no “cart” icon or any way to get to your cart. If you go in the app and select tickets and then realize you’re not logged in (if you’re lucky enough to be able to log in) then once you log in the seats are locked even though you are the one who selected them but now you can’t purchase them. This is quite possibly the absolute worst piece of garbage app I have ever seen and that’s saying something!

Missing key features

No cart, no back button from movie, does not keep you logged in. Your member card is hidden; it should be in the menu.

Developer Response ,

Hello,

Thank you for your feedback! We have an update coming very soon that will fix the login issue (which worked during testing but does not now), as well as the home button not fully functioning. We are also taking your other comments into consideration.