NCIC Mobile Video Visitation 4+

This app is Some-timing

The notifications come in 10 min late I can’t view the pics they won’t load an error message keeps coming up and when a meads do come through it’s come in as a duplicate some times 3 and I have to log out n log back in for the message to finally load with each update it gets worse

No Help at all

I don't understand customer service. Very unhelpful. I scheduled a visit within the 24-hour time frame required. I received my email approval and the link to verify the off-site visit, as well as instructions for the day of the visit. I clicked the link to confirm, and it took me to the dashboard. On the day of the call, I logged on, and it said pending approval. Why is it pending if it was approved via email 24 hours before? I could not enter the visit. All I could do was make another visit. I emailed customer service and explained my situation. I sent the email I received and the resident info. The rep, Iesha, kept telling me to do what I had already done. Never addressing why the actual dash board for the call did not match the email confirmation. So I take it no one can tell me how to actually connect to the video call and why the email says approved but the dashboard says pending approval. Wasteful and sad that no one understands the app created or how to fix it.

Developer Response ,

We deeply regret any challenges you may be encountering while using the app, and the email you received. If you wouldn't mind, could you please share your concerns with us via our support email MobileApp@ncic.com and provide further details about the issues you're experiencing? The facility, inmate, and your information as well. This will help us to greatly assist in resolving any issues promptly.

App is the worst!!

I first downloaded the app couple of months ago, and had to call the 1-800 couple of times so they can fix some issues I was having. Once it was downloaded and fixed, I realized it didn’t send notifications, but I thought this was the norm.
Once the update happened about 3 weeks ago, I was receiving notifications and all was good.
Welp, that didn’t last long! The app logs me completely out e-v-e-r-y time -so if I get on another app momentarily, then come back to NCIC, I have to type my email/password all over again !! I don’t get notifications anymore either… AT ALL, and the latest one is -it won’t let me add funds!!! It is so frustrating!!! This app could be so much better!