NeoStudio2022 4+

My app won’t open anymore. It starts up as if it’s going to open but they closes one second into having seen the startup page.I contacted technical support several times even sending them videos of the problem and they always find additional questions that don’t make sense that doesn’t help me fix the issue. That started more than six months ago and their new release didn’t solve the problem. I am now stuck having lost all of my notebook data and I’m not happy about that… I wish there was a zero star rating or actually a minus 5 rating…

Hello, this is NeoLab's Customer Support Team.
We deeply apologize for any inconvenience experienced while using our service. If possible, please contact us at support@neosmartpen.freshdesk.com with your iPhone model and iOS version. We'll do our best to provide a prompt response after verification. Thank you.

All of my notes are nigh unusable now… I could 100% fix the issue myself, except they allow IMPORT ONLY to Google Drive now. All synchronizations now happen on THEIR servers, and you can’t have access to this raw data for “security reasons” (aka: so we’re trapped). Wouldn’t have been an issue if support was competent. Good luck getting someone to even understand your issue.

I own FOUR pens. I had to be OK with mothballing them. It’s been over a year now, and they are NOT going to fix it. DO NOT BUY ANYTHING FROM THEM.

Hello, this is the NEO Lab Customer Support Team.



We apologize for any inconvenience caused by the automatic synchronization error in NEO Studio 2023.
To help you make better use of the NEO Smartpen, we are currently preparing the integrated version, NEO Studio 2.
We will strive to provide an even more advanced service.



We sincerely apologize for any inconvenience once again.
Thank you.

Keeps asking for pass code. Not sure where to get code.

Hello, this is the NeoLAB Customer Support Team.
Firstly, we apologize for any inconvenience caused by the challenges you may have encountered with NeoStudio.


If you are prompted for a password when connecting the pen to the app, we recommend deliberately entering the wrong password ten times to initiate a pen password reset.

Following that, we encourage you to set a password for the pen for the security of its offline data. (Other users may connect the pen and set a password.)

If my understanding is insufficient or if you are experiencing issues, please send screenshots or videos to support@neosmartpen.freshdesk.com, and we will respond accordingly.

Once again, we deeply apologize for any inconvenience caused. Thank you.