Netspend Skylight ONE 4+

I know it’s a pay card, but I have many problems with this bank. On top of not being able to write a check without removing all of my money, I can’t move it between banks at all. I can only take it out. My main problem is when it comes to ordering a new card. I lost my card, so I decided to order a new one. I was unable to do so after many tries so I called customer service. they ordered me a new one and I payed $25 to have it arrive in 1-2 business days. my money was STOLEN. I needed this card because I’m going on vacation and I have literally no way to access my money until it arrives. Instead, it just says it’s going to arrive within 7-10 business days and by that time I won’t be home. I’m very disappointed and there’s not even a place I could find that would let me submit a complaint or get a refund.

We would be happy to assist you. Please email us at social@netspend.com with your specific concerns and contact information so we can reach out directly to help you.

I am switching banks because I have been fighting with them for over a month and they have take over $100 of my money in random $2 charges and every time I try to dispute these charges the app conveniently never works. I have messaged them multiple times and they say the same thing. They are trying to say that they are charges from subscriptions but all of the charges come out on the same day exactly ONE minute after my check is posted. The bank is horrible and I am trying to warn people not to use it. I have taken screenshots and recordings of these charges and the times they occurred and ever went out of my way to not use my card anymore but somehow these charges continue to come out. I am once again $42 negative in my account. I will never bank with this company again and I will also be informing my work to stop working with this company as it is horrible and the customer service is never any help and they won’t let me dispute these charges. This is completely unacceptable and shady business practice. Switching back to my normal bank and deleting this app for good. DON’T USE!

Hi, we're sorry to hear about your experience. Please send us an email to social@netspend.com, we will be glad to look into it.

First off customer service is so bad! I’m only 16 and I had this bank for almost a year and In these last months I was getting money taken out of my account by someone from another state and I told them I didn’t spend and that wasn’t me and they told me they didn’t know and couldn’t help me!! The person took so much money from me on the account I don’t have anymore money and this was my primary banking since I’m not old enough to get something like PayPal. This is really the worst bank that you can bank with and it really makes me sad cs I’ve been trying to save up for a car and it’s impossible with skylight when a random person can take money from me, also even after there was no money I started getting so many decline fees so I just paused the accounts(I should have done that in the beginning) I tried to ask why they were given me these decline fees after I told them that this wasn’t me spending my money and the lady just kept saying “you Bought something” or should would say she didn’t know and only I can know and that they can’t help at all

We're sorry to hear that. We are happy to assist with disputing the posted transactions and ordering a replacement card. Please email us at social@netspend.com.