PayPal Prepaid 4+

Can’t use mobile check

I absolutely love PayPal and my MasterCard and how easy it is to reload... however the mobile check feature doesn’t work for me and gives me an error every time saying that it cannot verify my identity. I find this really annoying because I don’t have any other place that I can go cash my check without a fee. I tried calling tech-support and they were absolutely no help to me to try to figure out why this was happening. I had ordered another net spend card at one time and when I activated it this mobile check feature stopped working. I have been trying since to deactivate that other card so that maybe I can use the mobile check feature. Please help.

Ingo has a lot of your info

Yea I just now updated this app because I had a pretty big check to deposit so I figured “hey, I used to use PayPal prepaid and it worked well for me” but now? No. I’m one of those people who complain another new UI but everything was just THERE for you to find and then they decided “you know what would make this even better? A million branches!” Anyway, the company or software or what that they use to upload your your checks actually take literally ALL your info and your literal location which is SUPER invasive to me. Like PayPal already has my social why do I need to double down on giving it again, along with my freaking location. Then reading further it says if you want to remove consent for all this, THEY have to determine if enough time has passed for them to remove. Sounds a little R-wordy to me….oh you no longer consent? Well we’ll see about that! Yea no, I deleted the app immediately and I will be calling them to remove my info from their platform

Developer Response ,

We're sorry to hear that you are having issues. Our mobile check load vendor can be reached at help@ingomoney.com or 229-276-3990 from 7 AM – 12 AM EST. For questions about PayPal Prepaid, or to speak with us about your concerns, please email social@netspend.com.

Awful

The app would be awesome but is by far the lease developed app I’ve used in the last decade. When logging into your account it seems like it redirects you to PayPal’s website, not only does this seem like a very insecure way or setting up the app but it also forces you to enter all of your information every time you need to check your balance, because of this redirection the app also takes forever to load. This app would be 90% better if it was updated to include Face ID or at the very minimum remember my email. If your thinking or PayPal prepaid. This alone would lead me to a different choice of card. The fact that this card is not integrated into the PayPal platform in the same way as the PayPal cash card is a huge let down. I’ve also seen a similar comment from over 3 years ago. Don’t be fooled. NETSPEND has no intention of updating this or fixing it in any way. I’ll be clear though. PayPal is great. NETSPEND is a joke, wish PayPal didn’t skimp and hired some app developers that care about user experience.

Developer Response ,

The PayPal Prepaid Card is not a PayPal offering. We are happy to speak with you about your suggestions for the app. Please email us at social@netspend.com.