Netspend Skylight ONE 4+

Can’t log into the app or website at all. Called customer support 9 different times in one day trying to get it fixed. 5 of those times said sending a reset password link to my email. Never got it. I got hung up on twice. Never had a issue till that day. But can’t seem to get the help I need to get on the site and App. I have done nothing different on my end but made to feel multiple times I was the problem. I also have a hearing disability and mentioned this every time I talk to someone. You have people that don’t speak clear English and it’s a struggle each time I call. What is strange that each time I called they each had something different to say what was wrong. That it was fixed ect. It is NOT fixed and clearly need your customer service dept to have better training and also speak better pronunciation so we can better understand them. I was so flustered I got very upset and cried cause no one could help me at all to solve your issues on your end. I have deleted the app cause at this point im worried you have security issues and not being honest about what is going on.

We are sorry for the trouble you are experiencing with our app. For further assistance, please email us at social@netspend.com with details about your app, device, and the issue (screenshots are always helpful). Thank you.

I am switching banks because I have been fighting with them for over a month and they have take over $100 of my money in random $2 charges and every time I try to dispute these charges the app conveniently never works. I have messaged them multiple times and they say the same thing. They are trying to say that they are charges from subscriptions but all of the charges come out on the same day exactly ONE minute after my check is posted. The bank is horrible and I am trying to warn people not to use it. I have taken screenshots and recordings of these charges and the times they occurred and ever went out of my way to not use my card anymore but somehow these charges continue to come out. I am once again $42 negative in my account. I will never bank with this company again and I will also be informing my work to stop working with this company as it is horrible and the customer service is never any help and they won’t let me dispute these charges. This is completely unacceptable and shady business practice. Switching back to my normal bank and deleting this app for good. DON’T USE!

Hi, we're sorry to hear about your experience. Please send us an email to social@netspend.com, we will be glad to look into it.

First off customer service is so bad! I’m only 16 and I had this bank for almost a year and In these last months I was getting money taken out of my account by someone from another state and I told them I didn’t spend and that wasn’t me and they told me they didn’t know and couldn’t help me!! The person took so much money from me on the account I don’t have anymore money and this was my primary banking since I’m not old enough to get something like PayPal. This is really the worst bank that you can bank with and it really makes me sad cs I’ve been trying to save up for a car and it’s impossible with skylight when a random person can take money from me, also even after there was no money I started getting so many decline fees so I just paused the accounts(I should have done that in the beginning) I tried to ask why they were given me these decline fees after I told them that this wasn’t me spending my money and the lady just kept saying “you Bought something” or should would say she didn’t know and only I can know and that they can’t help at all

We're sorry to hear that. We are happy to assist with disputing the posted transactions and ordering a replacement card. Please email us at social@netspend.com.