Nice Healthcare 4+

Best healthcare I’ve received

Five star customer service
Five star health care providers
Five star everything

Nice is what medical care should look like. I could not be happier - for the first time in my life, I feel like I have a team of professionals that care about me and listen to me and my needs. When they showed up at my home to take labs, it was like a friend had come to visit. The app works well, appointments are easy to set up and you can get same day service. I literally tell everyone I know about it. Thank you Nice!!

Plenty of room for improvement

The service itself is amazing, but the app needs work. The app signs you out every day and requires you to sign back in by entering your email and then if you have it saved to iCloud Keychain you can sign in with touch/Face ID. I’d much rather be able to just open the app and have it scan my face and get me straight into the app. Other than that, scheduling an appointment can me tiring and cumbersome. They ask a LOT air questions. For the initial intake appointment I can understand there being a lot of questions as they need to be caught up to speed with your current medical state, but even just to request an OTC cold medicine, I spent over 20 minutes filling out question after question, only to be greeted with the fact that they didn’t have any appointments available today anyway; chat or video. I understand that there are only so many care providers that can only see so many people on a given day but the least they could do is tell me up front what their availability is so I didn’t have to waste half an hour filling out question after question just to end up canceling it altogether. I realize (and greatly appreciate!) that this is a completely free service and I can’t thank Nice enough for that, but there’s a LOT they can do to make this better.

Developer Response ,

Thanks for taking the time to rate our app and share your valuable feedback about the sign in and scheduling features. We’re working hard to continually improve the app experience and will be sure to take your feedback into account. We appreciate your support and hope you’ll continue to turn to Nice for care.

Terrible app experience

The app hasn’t been improved in 2.0. Still can’t use password manager to enter username/email. Authentication method after successful auth has been saved to iCloud Keychain, but that isn’t helpful because it doesn’t use face/touch ID. The process to set up an appointment is incredibly time consuming and cumbersome. Too many questions are asked. The app also doesn’t have a clue if you’ve previously submitted a general health profile in the past. They expect the user to know that. It asks if you had blood work done in the last couple years then when you answer yes you’re given a text box to enter the results of those tests. Those results are in multiple multi-page documents. That’s not a copy/paste affair. It even asks questions that were answered when registering a patient. Like age group, sex, etc. why are so many already answered questions asked again? You have my birthdate. You know my age. It’s just so weird.

Developer Response ,

Hi there - Thanks for using Nice and taking the time to share your feedback about the 2.0 release. While we’re excited about the new release, we’re hard at work on continued improvements to the app and will be sure to use your feedback to inform our roadmap. We appreciate your support hope you’ll continue to turn to Nice for care.